Dynamic Individual with strong customer relationship management skills. Proven ability to enhance service quality and optimize transactions. Committed to delivering exceptional customer experiences.
Overview
6
6
years of professional experience
Work History
Cashier
Panera Bread
West Des Moines, Iowa
09.2024 - 10.2026
Facilitate customer transactions swiftly at register.
Oversee accurate cash drawer management and daily balance of receipts.
Guide customers in selecting menu items and addressing inquiries.
Assemble food items in alignment with Panera's quality standards.
Collaborate with team members to enhance service speed and quality.
Provided exceptional customer service by actively listening and engaging with patrons
Dispatcher
Mhm Transport LLC
Waukee, Iowa
01.2021 - 08.2024
Coordinated daily schedules for drivers and deliveries across multiple routes.
Facilitated real-time issue resolution by engaging drivers effectively.
Managed incoming calls and inquiries, providing timely updates to clients.
Resolved customer complaints about service issues and delays to enhance satisfaction.
Recorded all dispatch activities to ensure clear communication records.