Muzmal Akram
Woodbridge,NJ
Summary
Dynamic professional with a proven track record at Kay Jewelers, adept in customer service management and driving sales growth through strategic promotional campaigns. Excelled in team training, enhancing store operations, and leveraging financial acumen from Xinjiang Beixin Road & Bridge Group to optimize cash flow. Skilled in loss prevention and cash handling accuracy, consistently achieving targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Lead Keyholder
Kay Jewelers
Woodbridge, Newjewsey
06.2024 - Current
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Resolved customer issues in a timely manner while maintaining professionalism at all times.
- Answered customer inquiries regarding product features, pricing, and availability.
- Updated and maintained databases with current information.
Retail Relationship Banker
Habib Bank Limited HBL
Toba Tek Singh, Punjab
02.2019 - 12.2022
- Analyzed client financial data to recommend personalized banking and investment solutions.
- Advised customers on financial products that best suit their needs.
- Recommended strategies to clients to help achieve financial goals.
- Supported and managed promotional activities to increase bank exposure and reputation in local community.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Reviewed clients' accounts and plans regularly to determine need for plan reassessment.
- Integrated marketing promotions and programs into conversations to educate and inform customers.
Assistant Manager - Finance & Accounts
Xinjiang Beixin Road & Bridge Group
Toba Tek Singh, Punjab
01.2015 - 12.2018
- Monitored daily cash balances and maintained banking relationships.
- Managed relationships with investors, providing updates and addressing inquiries to maintain confidence.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Calculated and prepared checks for utilities, taxes, and other payments.
- Managed financial transactions involving general funds and contracts to reduce cashflow challenges.
Education
Master of Public Administration - MPA
Government College University
Faisalabad11-2012
Skills
- Store operations
- Customer service management
- Team training and development
- Loss prevention strategies
- Promotional campaigns
- Cash handling accuracy
Certification
- Excel for Everyone: Data Management
- DCA: Diamond Certified
Accomplishments
- Employee of the month: Best seller ESA
- Certified In Service and sales Program
Languages
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Sales Lead Keyholder
Kay Jewelers
06.2024 - Current
Retail Relationship Banker
Habib Bank Limited HBL
02.2019 - 12.2022
Assistant Manager - Finance & Accounts
Xinjiang Beixin Road & Bridge Group
01.2015 - 12.2018
- Excel for Everyone: Data Management
- DCA: Diamond Certified
Master of Public Administration - MPA
Government College University
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