Milagros Figueroa

• Completing daily paperwork including activity logs, intake forms, and medication counts
• Facilitated support groups for domestic violence survivors, creating a safe space for sharing experiences and healing.
• Enhanced community awareness of domestic violence issues through conducting educational workshops and presentations.
• Answering 24-hour crisis line and referring callers to the appropriate services.
• Participate in interdisciplinary team meetings to coordinate care for clients.

• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Participated in regular professional development opportunities to stay current on best practices within the field of case management.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Remain current on DV best practices and the resources available for safe house residents, and making sure to keep clients well informed
• Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
• Educate staff on clients needs to maintain consistent services.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Utilized trauma-informed approach to promote healing and empowerment for clients.

Previously listed