Mwajuma Sezare
Buffalo,NY
Summary
Skilled and adaptable professional with Experience in , EMR documentation, and patient care. Brings over four years of leadership experience, OSHA certification, and a strong ability to maintain compliance, manage workflow, and deliver exceptional service in fast-paced clinical environments. Known for strong communication skills, cultural sensitivity, and dedication to high-quality patient care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
jericho road community Health Center
Buffalo, New York
12.2024 - Current
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and directed inquiries to appropriate staff members.
- Collected patient information and verified insurance details efficiently.
- Assisted patients with completing necessary paperwork and forms.
- Coordinated with medical staff to ensure smooth patient flow.
- Provided excellent customer service while addressing patient concerns promptly.
Shift Manager
Joe's Deli & Catering
Buffalo, New York
11.2024 - 07.2025
- Scheduled employee shifts to ensure adequate coverage during peak hours.
- Resolved customer complaints and facilitated positive dining experiences.
- Conducted routine inspections to maintain cleanliness and organization standards.
Retail Sales Associate
Saint Vincent de Paul
Buffalo, Wyoming
09.2024 - 10.2024
- Organized and replenished store displays to enhance product visibility.
- Operated the cash register and processed transactions efficiently.
- Collaborated with team members to maintain a clean sales floor.
- Educated customers on store policies and promotions effectively.
- Managed inventory by restocking shelves and tracking product levels.
- Provided support during special events to promote community engagement.
Shift Manager
Jim's steak out
Buffalo, NY
05.2021 - 06.2023
- Supervised daily operations and ensured compliance with safety standards.
- Trained new staff on food preparation and customer service protocols.
- Implemented best practices for food handling and waste reduction procedures.
- Managed daily cash intake by counting out registers and tabulating profits.
- Collaborated with team members to improve workflow efficiency and service speed.
Education
High School Diploma -
Mckinley Vocational High School
1500 Elmwood Ave, Buffalo Ny 1420706-2021
Associate of Applied Science - Dental Hygiene
Erie Community College
Buffalo, NYSkills
- Appointment scheduling
- Electronic health records
- Customer service
- Patient intake processing
- Insurance verification
- Complaint resolution
- Inventory management
- Team coordination
- Attention to detail
- Effective communication
- Problem solving
- Verbal and written communication
- Work prioritization
- Multitasking and organization
- Administrative skills
- Phone etiquette
Languages
Swahili
Professional
Certification
osha
Timeline
Front Desk Receptionist
jericho road community Health Center
12.2024 - Current
Shift Manager
Joe's Deli & Catering
11.2024 - 07.2025
Retail Sales Associate
Saint Vincent de Paul
09.2024 - 10.2024
Shift Manager
Jim's steak out
05.2021 - 06.2023
High School Diploma -
Mckinley Vocational High School
Associate of Applied Science - Dental Hygiene
Erie Community College