My Nguyen
Ellington,CT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Associate Manager/Lead Server
Red Heat Tavern
2018.06 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Audit Intern
Voya Financial
2021.06 - 2021.08
- Assisted in office administration and client communication to help manage auditors' workload.
- Performed analytical review of audit documents
- Developed understanding of company audit methodology, approach and tools while working under supervision of licensed auditors.
- Prepared, analyzed and verified annual reports and financial statements to assess financial condition and facilitate financial planning.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Used Excel to create and manage budgets, balance sheets and other related financial statements.
Education
Bachelor of Science - Accounting
Central Connecticut State University
New Britain, CT05.2022
Skills
- Business Administration
- Business Planning
- Customer Rapport
- Category Growth
- Financial Management
- Hospitality Management
Languages
Vietnamese
Native or Bilingual
Timeline
Audit Intern
Voya Financial
2021.06 - 2021.08
Associate Manager/Lead Server
Red Heat Tavern
2018.06 - Current
Bachelor of Science - Accounting
Central Connecticut State University
Similar Profiles
Molly HardcastleMolly Hardcastle
Restaurant Hostess at Red Heat TavernRestaurant Hostess at Red Heat Tavern
Emily CingleEmily Cingle
Bartender Supervisor at Red Brick TavernBartender Supervisor at Red Brick Tavern
Adriana CallahanAdriana Callahan
Server at Red Ox TavernServer at Red Ox Tavern