Mya Austin
Egg Harbor
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Hospitality Specialist
Taco Bell Corporate
Pleasantville
04.2023 - Current
- Enhanced guest satisfaction by implementing personalized service protocols.
- Engaged in staff training sessions to improve service delivery and team efficiency.
- Promoted promotional events to drive customer engagement and increase brand awareness.
- Resolved guest problems and complaints to improve overall satisfaction.
- Trained newly hired employees regarding company policies and procedures.
Clinical Observer
Shore Medical Group
Somers Point
10.2025 - 12.2025
- Documented clinical observations to support patient care decisions.
- Participated in training sessions to enhance knowledge of clinical protocols.
- Shadowed experienced clinicians to gain insights into effective patient management.
- Shadowed professionals to learn best approaches and appropriate methods to handle issues.
Education
Egg Harbor Township High School
Egg Harbor, NJSkills
- Customer service
- Staff training
- Problem resolution
- Clinical documentation
- Communication skills
Certification
- Bloodborne Pathogens Training Certification, Michael Dannenhauer, November 25, 2025
- HIPAA & FERPA Training, Michael Dannenhauer, October 27, 2025
Timeline
Clinical Observer
Shore Medical Group
10.2025 - 12.2025
Hospitality Specialist
Taco Bell Corporate
04.2023 - Current
Egg Harbor Township High School