Mya Cooks
Center Point,AL
Summary
Dynamic professional with a proven track record in customer service and time management, honed across roles at Amazon and other leading companies. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional cash handling , compassion and communication skills. Achieved significant improvements in appointment scheduling efficiency, embodying adaptability and a commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
European Wax Center
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected room deposits, fees, and payments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Cashier
Captain D's
01.2020 - 04.2022
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Resolved problems with orders quickly and offered refund or replacement.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Learned duties for various positions and provided backup at key times.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
Cashier
Five Below
12.2021 - 03.2022
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
Security Officer
Allied Universal Security Services
05.2023 - 08.2023
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Warehouse Worker
Amazon
06.2023 - 11.2023
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 65 pounds.
Education
BLS - Liberal Studies
Alabama A&M University
Normal, AL12-2024
High School Diploma -
Shades Valley High School
Irondale, AL01-2020
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Appointment Scheduling
- Oral and written communication
- Sterilizing Procedures
- Pleasant Telephone Demeanor
- Data Entry
- Computer Proficiency
- Adaptable and Flexible
Certification
- Troubleshooting and debugging
Timeline
Front Desk Receptionist
European Wax Center
06.2024 - Current
Warehouse Worker
Amazon
06.2023 - 11.2023
Security Officer
Allied Universal Security Services
05.2023 - 08.2023
Cashier
Five Below
12.2021 - 03.2022
Cashier
Captain D's
01.2020 - 04.2022
BLS - Liberal Studies
Alabama A&M University
High School Diploma -
Shades Valley High School
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