Mya Divinity
Jackson,United States
Summary
- Enthusiastic client services professional with strong background in quality assurance, directly interfacing with industry customers. Well-versed in products, services, and consumer trends.
- Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Experienced Customer Service Representative with a proven track record of providing excellent customer service, multitasking effectively, and communicating professionally.
- Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
4
4
years of professional experience
Work History
Receptionist
Smilebuilders Inc.
Canton, MS
03.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Customer Service Representative
Cigna Evernorth Healthcare
Chattanooga
04.2023 - 11.2023
- As a Customer Service Representative at Cigna Evernorth Healthcare, I provided exceptional customer service and support to clients
- I handled customer inquiries, resolved issues, and ensured customer satisfaction
- Utilizing my strong communication and multitasking skills, I effectively addressed customer needs and provided accurate and timely information.
Customer Service Specialist
Molina Healthcare
Jackson
04.2022 - 01.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Customer Service Lead
Continuum Global Solutions
Ridgeland
07.2021 - 03.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
Customer Service Representative
Conduent
Madison
09.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
BSW Social Work -
Mississippi Valley State University
Itta Bena08.2017
Skills
- Microsoft Office
- Microsoft Excel
- Ability to Work Under Pressure
- Problem Solving
- Fast Learner
- Communication Skills
- Ability to Work in a Team
- Adaptability
- Leadership
- Customer Service
- Multitasking
- Communication
- Teamwork
- Researching
Telephone skills
Administrative support
Documentation and reporting
Scheduling
Details
Jackson, United States, 5042891415, myadivinity_99@icloud.com
Personal Information
Title: Customer Service Representative
References
- Tanisha Richardson, Mentor, 5043161226
- Kaniya Griffin, Advisor, 6019101078
- Julian Puckett, Mentor, 6012140530
Timeline
Receptionist
Smilebuilders Inc.
03.2024 - Current
Customer Service Representative
Cigna Evernorth Healthcare
04.2023 - 11.2023
Customer Service Specialist
Molina Healthcare
04.2022 - 01.2023
Customer Service Lead
Continuum Global Solutions
07.2021 - 03.2022
Customer Service Representative
Conduent
09.2020 - 06.2021
BSW Social Work -
Mississippi Valley State University