Summary
Overview
Work History
Skills
Timeline
Generic

Mya Escalante

Lawrence,KS

Summary

Dynamic Shift Lead Manager with a proven track record at Renegade Pizza, excelling in team motivation and customer service. Expert in employee training and workplace safety, I enhanced staff productivity and resolved customer complaints swiftly, ensuring high satisfaction levels. My effective inventory management reduced wastage, optimizing operations during peak demand.

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

4
4
years of professional experience

Work History

Shift Lead Manager

Toppers Pizza Place
10.2024 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • kitchen experience

Trainer

Freddy's Frozen Custard & Steakburgers
08.2021 - 11.2024
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Shift Lead

Firehouse Subs
03.2023 - 11.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Skills

  • Team motivation
  • Workplace safety
  • Employee training
  • Policy enforcement
  • customer service
  • kitchen experience

Timeline

Shift Lead Manager

Toppers Pizza Place
10.2024 - Current

Shift Lead

Firehouse Subs
03.2023 - 11.2023

Trainer

Freddy's Frozen Custard & Steakburgers
08.2021 - 11.2024
Mya Escalante