Mya Marshall
Georgetown,CO
Summary
Strategic hospitality professional with expertise in guest services and team leadership. Enhance operational efficiency and guest satisfaction through effective training and conflict resolution. Manage budgets and inventory to ensure cost control and foster a collaborative work environment. Background in operations management with a focus on process improvement and cost reduction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Holiday Inn Express – Valor Hospitality
Fraser, CO
12.2024 - 11.2025
- Oversaw daily operations across Guest Services, Housekeeping, Breakfast, and Maintenance to ensure seamless, guest‑focused performance.
- Developed weekly departmental schedules and ensured payroll accuracy for all teams, supporting operational efficiency.
- Managed weekly food & beverage inventory and ordering, improving cost control and minimizing waste.
- Participated in weekly revenue meetings to analyze financial performance, occupancy trends, and revenue optimization strategies.
- Monitored financial metrics using Profit Sword, ensuring daily revenue accuracy and identifying budgeting trends.
- Analyzed guest feedback to implement service enhancements, resulting in increased positive reviews and repeat bookings.
- Conducted onboarding, performance reviews, and corrective coaching to support a positive and productive work environment.
- Ensured compliance with IHG brand standards and completion of all required employee training.
- Facilitated regular feedback sessions to enhance team collaboration, engagement, and service consistency.
Senior Department Manager, Housekeeping & Hospitality
Indian Hot Springs Hotel & Resort
Idaho Springs, CO
07.2023 - 11.2024
- Led a team of up to 30 employees, fostering a supportive, high‑performance culture through clear communication and leadership.
- Transformed a disorganized housekeeping department into a structured, efficient, and quality‑driven operation.
- Oversaw daily housekeeping operations for 72 hotel rooms, 4 cabins, and multiple resort amenities.
- Recruited and developed a strong leadership team, including an assistant manager and department leads.
- Implemented weekly one‑on‑one meetings, leadership meetings, and department‑wide communication to maintain consistent standards.
- Managed hiring and termination processes for department staff.
- Designed and implemented a streamlined chemical and product inventory system.
- Bridged communication between English‑ and Spanish‑speaking staff, improving teamwork and service quality.
Front Desk Manager
Indian Hot Springs Hotel & Resort
Idaho Springs, CO
07.2020 - 07.2023
- Oversaw daily front desk operations, ensuring efficient workflows and exceptional guest service.
- Trained and mentored new front desk staff, improving onboarding success and performance consistency.
- Developed and optimized staff schedules to meet operational needs and control labor costs.
- Managed all guest reservations, spa bookings, and amenity scheduling.
- Resolved guest concerns with professionalism and strong problem‑solving skills.
- Implemented a guest tipping option, increasing wages for front‑line employees.
- Utilized multiple booking and POS systems, including RMS, Skyware, Appointy, Book4Time, and POS platforms.
Master Stylist & Colorist
1313 A Salon
Boulder, CO
04.2002 - 02.2020
- Provided personalized hair services, fostering long‑term client relationships through strong communication and attentive service.
- Surpassed sales goals consistently, cultivating a loyal client base over 20 years.
- Completed advanced color training and brand theory courses, enhancing technical skills and service offerings.
Skills
- Front office operations
- Guest services
- Team leadership
- Housekeeping management
- Scheduling and payroll oversight
- Budgeting and inventory management
- Training and development
- Conflict resolution
- Night audit and cash handling
- QuickBooks proficiency
- Office management
- Upselling techniques
- Organizational skills
- Auditing processes
- Employee onboarding and orientation
- Opera (Oracle PMS) expertise
Certification
Cosmetology License
Timeline
Assistant General Manager
Holiday Inn Express – Valor Hospitality
12.2024 - 11.2025
Senior Department Manager, Housekeeping & Hospitality
Indian Hot Springs Hotel & Resort
07.2023 - 11.2024
Front Desk Manager
Indian Hot Springs Hotel & Resort
07.2020 - 07.2023
Master Stylist & Colorist
1313 A Salon
04.2002 - 02.2020