Mya Menard
Houston,TX
Summary
Results-driven professional with a versatile background in customer service and community health, developed through valuable experiences at The Home Depot Inc and Affinia Healthcare. Demonstrated excellence in positions that required critical thinking, teamwork, and effective problem resolution, resulting in consistently high levels of customer satisfaction. Possessing advanced skills in CPR/First Aid, showcasing a steadfast commitment to ensuring safety and well-being in all environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
The Home Depot Inc
04.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
General Runner
Marriott International
04.2024 - 10.2024
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
Lifeguard
YMCA of Greater Houston
04.2024 - 07.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Lifeguard
Lake Houston Family Ymca
12.2023 - 03.2024
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Community Health Worker
Affinia Healthcare
10.2022 - 11.2023
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Coordinated immunization clinics in collaboration with local public health departments, increasing vaccination rates among vulnerable populations.
Pool Attendant
Midwest Pool Management
05.2021 - 09.2023
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
- Assisted in emergency situations with prompt and effective first aid, ensuring guest safety.
Youth Development Professional
Boys & Girls Clubs Of America
06.2021 - 11.2022
- Supervised youth in engaging environment to promote security and safety for all ages.
- Enhanced youth development by implementing engaging and interactive programs tailored to individual needs.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Took part in sports, games, and field trips with children.
Education
Associate of Arts - Business Administration
Saint Louis Community College
St. Louis, MO05-2025
High School Diploma -
Gateway Stem Highschool
St. Louis, MO05.2020
Skills
- Customer Service
- Customer Support
- Teamwork and Collaboration
- Refunds and exchanges
- Problem Resolution
- Organized and detail-oriented
- CPR and First Aid
- Community-based resources
- Efficient Pacing
- Cash Handling
- Foodservice
- Critical Thinking
Certification
- First Aid Certification
- CPR Certification
- AED Certification
- Lifeguard Training
- Driver's License
Timeline
Customer Service Associate
The Home Depot Inc
04.2024 - Current
General Runner
Marriott International
04.2024 - 10.2024
Lifeguard
YMCA of Greater Houston
04.2024 - 07.2024
Lifeguard
Lake Houston Family Ymca
12.2023 - 03.2024
Community Health Worker
Affinia Healthcare
10.2022 - 11.2023
Youth Development Professional
Boys & Girls Clubs Of America
06.2021 - 11.2022
Pool Attendant
Midwest Pool Management
05.2021 - 09.2023
- First Aid Certification
- CPR Certification
- AED Certification
- Lifeguard Training
- Driver's License
Associate of Arts - Business Administration
Saint Louis Community College
High School Diploma -
Gateway Stem Highschool
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