Mya Rivera
Kissimmee,FL
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Dunkin' Donuts
Kissimmee, USA
06.2025 - 11.2025
- Processed customer orders efficiently at high-volume locations.
- Handled cash transactions and managed payment systems accurately.
- Maintained cleanliness and organization of the service area daily.
- Assisted customers with menu selections and product recommendations.
Medical Assistant/Referral Coordinator
Island Doctors
Kissimmee, USA
02.2024 - 05.2025
- Collected vital signs and patient history for medical evaluations.
- Performed EKGs, Holter monitor setups, and X-rays.
- Assisted with medications and documented records in EMR systems.
- Managed scheduling, billing, and insurance verification.
- Coordinated patient referrals and obtained authorizations.
- Ensured HIPAA and safety compliance while supporting providers.
CSR - Customer Service Representative
CVS CAREMAK
Kissimmee, USA
09.2022 - 01.2023
- Processed new and refill prescriptions and verified insurance coverage.
- Communicated with patients and providers to resolve order issues.
- Collected copays and ensured accurate account documentation.
Remote Customer Service Representative
Faneuil
Remote
04.2018 - 03.2021
- Assisted clients with insurance enrollment and renewals.
- Scheduled appointments and updated client data.
- Handled inbound calls and helped resolve billing inquiries.
Education
High school diploma -
Zenith accelerated academy
Kissimmee, FLSkills
- Cash handling
- Medical terminology knowledge
- Appointment scheduling
- Customer relationship management
- Patient data entry
- Problem solving
- Attention to detail
- Time management
- Team collaboration
Certification
- First Aid Certification
- BLS Certification
- CPR Certification
Languages
English
Timeline
Cashier
Dunkin' Donuts
06.2025 - 11.2025
Medical Assistant/Referral Coordinator
Island Doctors
02.2024 - 05.2025
CSR - Customer Service Representative
CVS CAREMAK
09.2022 - 01.2023
Remote Customer Service Representative
Faneuil
04.2018 - 03.2021
High school diploma -
Zenith accelerated academy