Mya Shaeffer
Lebanon,PA
Summary
Accomplished Sales Associate with a proven track record at TJX Companies, showcasing exceptional customer service and teamwork skills. Excelled in engaging customers, enhancing store performance, and training new staff, demonstrating strong problem-solving and multi-tasking abilities. Achieved significant improvements in customer loyalty and operational efficiency, leveraging both hard and soft skills to exceed employer expectations.
Overview
5
5
years of professional experience
Work History
Sales Associate
TJX Companies
Lebanon, PA
06.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Prepared products for promotional displays or special events following visual merchandising guidelines provided by store management.
- Received incoming merchandise and stored in correct stock locations.
Associate
Dairy Queen Orange Julius
Lebanon, PA
02.2020 - 05.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Learned other teammates' work tasks to train as backup.
Education
Exercise Science
Lebanon Valley College
Annville, PA05-2026
High School Diploma -
Cedar Crest High School
Lebanon, PA06-2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Verbal/written communication
References
Blessen Thomas:
Manager at TJX Companies
Phone Number: (484)-764-3773
Email Address: Blessenthomas97@gmail.com
Louis Smith:
Supervisor at TJX Companies
Phone Number: (717)-507-5133
Email Address: weezeandleroy@gmail.com
Timeline
Sales Associate
TJX Companies
06.2021 - Current
Associate
Dairy Queen Orange Julius
02.2020 - 05.2021
Exercise Science
Lebanon Valley College
High School Diploma -
Cedar Crest High School
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