Mya West
Harvey,LA
Summary
Results-driven Marketing Analyst with a strong foundation in market research, data interpretation, and consumer behavior. Proficient in Excel, Google Analytics, and various marketing tools. Hands-on experience gained through academic projects and internships. Passionate about utilizing data to uncover valuable insights and make strategic marketing decisions. Excited to contribute to a dynamic team and eager to grow within the field of data-driven marketing.
Overview
5
5
years of professional experience
Work History
Sales Consultant
Progressive
01.2025 - Current
- Collaborate with team members and leadership to implement effective sales strategies and share best practices.
- Utilize internal systems to document client interactions, process transactions, and ensure policy compliance.
- Demonstrate adaptability and professionalism while navigating changing procedures and product updates.
- Maintain high levels of customer satisfaction through active listening, empathy, and tailored problem-solving.
- Provide expert knowledge on products, policies, and procedures to help clients make informed decisions.
- Consult with customers to understand their needs and recommend personalized solutions.
Insurance Agent
Freeway Insurance Services America, LLC
Marrero, LA
05.2023 - 01.2025
- Employ creative networking and sales strategies to generate leads that convert prospective clients into new clients
- Present existing and prospective customers with individualized policy options, quote calculations, and educational materials to meet their needs
- Review insurance policies for accuracy, coverage, and limits in order to recommend modifications, as needed
- Deliver a high level of customer service when resolving billing, policy change, coverage, and claims issues
- Keep accurate personal information for all sales prospects and customers within insurance company databases
Personal Shopper
Walmart
Harvey, LA
11.2022 - 04.2023
- Identifying the specifications and needs of clients and locating products that meet the requirements
- Liaising with customers to determine their specific needs, ultimate goals, budgets, and interests to find the appropriate items that best suit their needs
- Meeting and exceeding sales and new account goals and objectives
- Interacting with customers to know/determine what they are looking for, providing advice and knowledge of the best products to purchase, processing purchase, and helping with exchanges or returns
- Helping a client to make an exchange or replace a product with something more suitable when the client is dissatisfied with the item he/she received
- Knowing and understanding the information about a product or merchandise, as well as the features and benefits of the products
- Growing and maintaining client base by paying attention to strategic selling techniques, as well as interacting proactively with existing and potential customers
- Building and ensuring customer relationships and loyalty by interacting personally with them and maintaining client files.
Sales Representative
VizyPay
Harvey, LA
06.2021 - 11.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
Associate Of Business Administration - Business
Delgado Community College
New Orleans, LASkills
- Time management
- Objection handling
- Product and service sales
- Sales strategies
- Sales analysis
- Exceeds sales goals
- Customer relationship building
- Product and service knowledge
Timeline
Sales Consultant
Progressive
01.2025 - Current
Insurance Agent
Freeway Insurance Services America, LLC
05.2023 - 01.2025
Personal Shopper
Walmart
11.2022 - 04.2023
Sales Representative
VizyPay
06.2021 - 11.2022
Associate Of Business Administration - Business
Delgado Community College