Myah Fuentes
Spring,TX
Summary
Dynamic sales professional with exceptional customer service skills, proven at Pour N More. Adept at cash handling and POS operations, I consistently increased sales through effective upselling and relationship building. My strong teamwork and time management abilities foster a positive environment, driving customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Sales Associate
Pour N More
02.2025 - Current
- Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handle cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Build relationships with customers to encourage repeat business.
- Accurately process POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increase sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Manage inventory to ensure product availability, contributing to uptick in sales.
Shift Manager
Pet Supplies Plus
01.2023 - 06.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Key Holder
Smoothie King
03.2021 - 10.2022
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased sales by providing exceptional customer service and product knowledge.
- Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
Shift Manager
Taco Cabana
01.2018 - 12.2020
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
- Upheld high standards of food quality by regularly inspecting ingredients for freshness and discarding any subpar items.
- Improved overall kitchen workflow by multitasking effectively and anticipating needs of fellow staff members.
- Contributed to positive team morale with strong communication skills and a collaborative attitude during busy shifts.
Education
High School Diploma -
Cypress Ridge High School
Houston, TX05-2015
Skills
- Excellent people skills
- Exceptional customer service
- Cash handling accuracy
- POS system operation
- Upselling
- Payment processing
- Inventory tracking
- Sales development
Timeline
Sales Associate
Pour N More
02.2025 - Current
Shift Manager
Pet Supplies Plus
01.2023 - 06.2024
Key Holder
Smoothie King
03.2021 - 10.2022
Shift Manager
Taco Cabana
01.2018 - 12.2020
High School Diploma -
Cypress Ridge High School
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