Myanna Williams

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• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.

• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates for customers
• Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
• Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
• Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
• Verifying and analyzing applicants credit ,income,taxes and debt