Myasha Thomas
Tampa
Summary
Dynamic leader with proven expertise in customer relationship management and technical skills, honed at Footlocker and Hibbett Sports. Excelled in staff leadership, boosting team productivity, and enhancing customer satisfaction through innovative sales strategies. Demonstrated exceptional problem-solving abilities, achieving significant business growth.
Overview
5
5
years of professional experience
Work History
Manager in Training
Hibbett Sports
04.2024 - 03.2025
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Enhanced team performance by implementing effective training strategies and management techniques.
- Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
Sales Lead Keyholder
Footlocker
05.2020 - 04.2024
- Opened inventory boxes and restocked shelves.
- Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Completed store opening and closing procedures.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
Education
High School Diploma -
Freedom High School
Tampa, FL05-2022
Skills
- Account management
- Technical skills
- Quality management
- Staff leadership
- Sales techniques
- Customer service
- Business administration
- Customer relationship management (CRM)
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
Timeline
Manager in Training
Hibbett Sports
04.2024 - 03.2025
Sales Lead Keyholder
Footlocker
05.2020 - 04.2024
High School Diploma -
Freedom High School
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