Myasia McGill
Baltimore
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
OPTICAL ADMINISTRATIVE ASSISTANT
Katzen Eye Group
07.2024 - 02.2026
- Manage patient calls, direct inquiries to departments, ensuring seamless communication flow.
- Deliver top-tier customer service, resolving patient issues with professionalism and empathy.
- Verify insurance benefits, process authorizations, ensuring accurate vision service access.
CUSTOMER CARE ADVOCATE
CareFirst BlueCross BlueShield
09.2023 - 03.2024
- Assist members with insurance queries, resolving issues, enhancing satisfaction and trust.
- Resolve billing and claim disputes, improving member experience and decision-making.
- Educate on plan details, empowering informed choices, fostering trust and satisfaction.
GUEST SERVICE SUPERVISOR
Spirit Airlines
01.2022 - 09.2023
- Led guest service team to enhance customer satisfaction and operational efficiency.
- Resolved complex passenger issues, improving service recovery and customer loyalty.
- Ensured airport operations met safety standards, enhancing compliance and safety culture.
FLIGHT ATTENDANT
Spirit Airlines
08.2021 - 01.2022
- Ensured passenger safety and comfort, leading to positive feedback and increased satisfaction.
- Provided emergency assistance, enhancing crew readiness and passenger security.
- Coordinated with team to address in-flight issues, improving service delivery.
GUEST SERVICE AGENT
Spirit Airlines
08.2018 - 08.2021
- Provided exceptional customer service, ensuring guest satisfaction and fostering positive travel experiences for all passengers.
- Streamlined check-in processes, reducing wait times and enhancing overall efficiency, resulting in improved customer feedback scores.
- Coordinated with crew and ground staff to resolve passenger issues promptly, strengthening team communication and operational effectiveness.
Education
RELEVANT COURSEWORK - GENERAL STUDIES
Community College of Baltimore County
HIGH SCHOOL DIPLOMA - undefined
Paul Laurence Dunbar High School
06.2016
Skills
- Office Suite, Data Entry, Time Management, Guest Relations, Problem Solving, Customer Service, HIPAA, Insurance Processing, Administrative Support, Document Management
Timeline
OPTICAL ADMINISTRATIVE ASSISTANT
Katzen Eye Group
07.2024 - 02.2026
CUSTOMER CARE ADVOCATE
CareFirst BlueCross BlueShield
09.2023 - 03.2024
GUEST SERVICE SUPERVISOR
Spirit Airlines
01.2022 - 09.2023
FLIGHT ATTENDANT
Spirit Airlines
08.2021 - 01.2022
GUEST SERVICE AGENT
Spirit Airlines
08.2018 - 08.2021
HIGH SCHOOL DIPLOMA - undefined
Paul Laurence Dunbar High School
RELEVANT COURSEWORK - GENERAL STUDIES
Community College of Baltimore County
Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) — 2026
Security, Compliance, and Identity Fundamentals (SC-900) — 2026