Mychala McCormick
Great Falls,MT
Summary
Dynamic and results-driven professional with a strong background in customer service at MOD Pizza. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and team collaboration, consistently recognized for reliability and integrity. Committed to fostering positive customer relationships and driving sales through informed product recommendations.
Overview
1
1
year of professional experience
Work History
Cashier
MOD Pizza
Great Falls, MT
07.2025 - 12.2025
- Processed customer transactions efficiently using POS systems.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in inventory management by restocking supplies as needed.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
Sales Associate
Bath & Body Works
Great Falls, MT
07.2025 - 12.2025
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained product displays, ensuring visual appeal and adherence to brand standards.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy.
- Educated customers on product features and benefits, fostering informed purchasing decisions.
Solutions Specialist
Petco Animal Supplies Stores Inc.
Great Falls, MT
11.2024 - 06.2025
- Provided customer support for product inquiries, enhancing overall satisfaction and loyalty.
- Assisted in training new team members on pet care products and services, fostering a knowledgeable staff.
- Developed product knowledge to effectively address customer needs and recommend appropriate solutions.
- Collaborated with team to maintain store organization and presentation, ensuring optimal shopping experience.
- Executed daily operational tasks efficiently, contributing to smooth store functionality and workflow management.
- Implemented inventory management practices, minimizing discrepancies and improving stock accuracy.
- Led initiatives to streamline processes, resulting in enhanced service delivery and customer engagement strategies.
- Mentored junior staff on best practices in customer service and product knowledge, promoting professional growth within the team.
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Increased productivity by collaborating with management to develop process improvements.
- Installed operating systems, set up emails and updated programs.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Streamlined operational processes and collaborated with management to implement process improvements.
- Recommended new products and services to customers.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NH04.2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
Timeline
Cashier
MOD Pizza
07.2025 - 12.2025
Sales Associate
Bath & Body Works
07.2025 - 12.2025
Solutions Specialist
Petco Animal Supplies Stores Inc.
11.2024 - 06.2025
Bachelor of Arts - Human Services
Southern New Hampshire University