Mycol Smith-Ray
Perris,CA
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service.
Overview
3
3
years of professional experience
Work History
Hostess
Tavern + Bowl
Costa Mesa, CA
01.2021 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Assisted managers with quickly resolving service- and food-related issues.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Documented reservations and communicated changes to guests.
Customer Service, Online Manager
KG Financials
Irvine, CA
09.2018 - 06.2019
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Boosted customer service satisfaction ratings through consistent quality control.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Certified Massage Therapist -
National Holistic Institute
Santa Ana, CA 05.2001 -
Skills
Dining area maintenance
High-volume dining
To-go order preparation
Kitchen staff coordination
Interactive communication skills
Hospitality service expertise
Guest seating arrangements
Food running
Beverage preparation
Group reservations management
Reservation coordination
Timeline
Hostess
Tavern + Bowl
01.2021 - Current
Customer Service, Online Manager
KG Financials
09.2018 - 06.2019
Certified Massage Therapist -
National Holistic Institute
05.2001 -