MYESHA MAYS
Tulsa,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires in every aspect.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Amazon
06.2024 - Current
- Delivered packages efficiently, ensuring timely service and customer satisfaction.
- Maintained accurate delivery logs using GPS tracking systems.
- Inspected vehicles for safety compliance and performed routine maintenance checks.
- Coordinated with dispatchers to optimize delivery routes and schedules.
Customer Service Agent
Conduent
12.2023 - 05.2024
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Machine Operator Technician
Bama Companies
06.2023 - 11.2023
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
- Improved workplace safety by conducting thorough inspections of equipment and adhering to established safety protocols.
- Increased overall output by optimizing machine operation through careful monitoring and timely adjustments.
- Operated machinery to ensure efficient production processes and adherence to safety protocols.
E-Commerce Customer Service Specialist
Walmart
01.2015 - 06.2023
- Resolved customer inquiries through various communication channels, enhancing overall customer satisfaction.
- Managed order processing and returns, ensuring timely resolution of issues and improved customer experience.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
Education
Medical Billing And Coding - Technology
Community Care College
Tulsa, OK05.2021
Skills
- Customer Service
- Problem-Solving Ability
- Call Center Operations
- Microsoft Office
- ICD-10
- Medical Terminology
- Medical Billing and Coding
- Microsoft Programs
- Leadership abilities
- Case Management
Timeline
Delivery Driver
Amazon
06.2024 - Current
Customer Service Agent
Conduent
12.2023 - 05.2024
Machine Operator Technician
Bama Companies
06.2023 - 11.2023
E-Commerce Customer Service Specialist
Walmart
01.2015 - 06.2023
Medical Billing And Coding - Technology
Community Care College