Myesha Sanabria
Houston
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Customer Service Representative
Getix health
Houston
05.2026 - Current
- Managed high volume of inbound and outbound calls, consistently meeting productivity and quality standards to support operational efficiency.
- Assisted patients in understanding account balances, arranging payments, and resolving billing disputes to enhance customer satisfaction.
- Processed patient billing inquiries and explained medical bills, insurance claims, and payment options.
- Researched and resolved billing and claim issues, ensuring accurate account processing and minimizing delays.
- Collaborated with insurance companies and internal departments to resolve claim and payment issues.
- Verified insurance eligibility, benefits, and patient demographic information.
- Documented all patient interactions and account updates in billing systems.
- Maintained HIPAA compliance and protected patient confidentiality.
Health Insurance Agent
Everisepc
Plantation
10.2025 - 02.2026
- Assisted clients in selecting appropriate health insurance plans for their needs.
- Explained coverage options and benefits to clients in clear, simple language.
- Assisted customers with enrollment in health insurance plans and managed administrative paperwork.
- Processed applications and maintained accurate client records in the system.
- Educated clients about enrollment deadlines and necessary documentation requirements.
- Conducted follow-ups with clients to ensure satisfaction with their selected plans.
- Participated in training sessions to stay updated on industry regulations and products.
Health insurance
Ehealthinsurance
Austin
08.2024 - 04.2025
- Provided education and outreach to community members regarding health insurance options, eligibility requirements, and the enrollment process.
- Educated clients on their health insurance options and benefits.
- Administered benefit programs like health insurance plans or pension schemes ensuring that they remain competitive within the industry.
- Developed and implemented employee benefit programs, including health insurance and retirement plans.
- Adhered to applicable laws, regulations, guidelines, best practices pertaining to health insurance industry standards while performing assigned duties.
Health Insurance Agent
Everisepc
Plantation
05.2022 - 07.2023
- Assisted clients in selecting appropriate health insurance plans for their needs.
- Explained coverage options and benefits to clients in clear, simple language.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Identified customer needs, analyzed data, and recommended appropriate products and services.
- Responded to client inquiries regarding policy details and claims procedures.
- Processed applications and maintained accurate client records in the system.
- Collaborated with team members to enhance customer service quality and efficiency.
Customer Service Representative
TTEC
Floral Park
05.2020 - 02.2022
- Provided exceptional support to customers via phone and email.
- Resolved customer inquiries by utilizing company knowledge base efficiently.
- Collaborated with team members to ensure seamless service delivery.
- Educated customers on products and services to enhance their experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries and provided accurate product information.
- Handled customer complaints and resolved issues effectively and promptly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Multi skilled technician
Memorial Hospital At Gulfport
Gulfport
07.2018 - 02.2020
- Assisted patients with activities of daily living (ADLs), including bathing, dressing, grooming, and feeding.
- Measured and documented vital signs, height, weight, and intake and output.
- Collected blood glucose readings and reported abnormal findings to the nursing staff.
- Assisted nurses with patient admissions, transfers, discharges, and repositioning.
- Performed EKGs, specimen collection, and phlebotomy (if applicable).
- Maintained patient safety by implementing fall precautions and responding promptly to call lights.
- Assisted patients with ambulation using gait belts, walkers, and wheelchairs.
- Documented patient care accurately in the electronic medical record (EMR).
- Maintained clean, stocked patient rooms and ensured infection control and safety standards were followed.
- Communicated changes in patient condition promptly to the registered nurse.
- Provided compassionate, patient-centered care while preserving patient dignity and confidentiality in accordance with HIPAA.
Education
Certified Medical Assistant - Certified Medical Assistant
Virginia College
Gulfport, MS 08.2016 - 12.2017
Skills
- Customer support
- Issue resolution
- Client communication
- Relationship building
Timeline
Customer Service Representative
Getix health
05.2026 - Current
Health Insurance Agent
Everisepc
10.2025 - 02.2026
Health insurance
Ehealthinsurance
08.2024 - 04.2025
Health Insurance Agent
Everisepc
05.2022 - 07.2023
Customer Service Representative
TTEC
05.2020 - 02.2022
Multi skilled technician
Memorial Hospital At Gulfport
07.2018 - 02.2020
Certified Medical Assistant - Certified Medical Assistant
Virginia College
08.2016 - 12.2017