Myesha Williams
Los Angeles,CA
Summary
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Wendy's
Kingsland, Georgia
04.2018 - 05.2024
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Delegated work to staff, setting priorities and goals.
- Organized client contracts, records, and reports to strengthen traceability.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Conducted research and reviewed findings to solve customer issues.
- Led team engagement to assist cross-functional departments and achieve goals.
- Developed policies and procedures related to customer service operations.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Kitchen Manager
Wendy’s
, GA
04.2014 - 07.2017
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
High School Diploma -
Manual Arts
Los Angeles, CA06-1997
Skills
- Staffing coordination
- Training and mentoring
- Complaint resolution
- Food Safety Management
- New hire training
- Product knowledge
- Maintain precise inventory records
- Great interpersonal and communication skills
Timeline
Customer Service Manager
Wendy's
04.2018 - 05.2024
Kitchen Manager
Wendy’s
04.2014 - 07.2017
High School Diploma -
Manual Arts