Myiesha Atkinson
Goldsboro,North Carolina
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Williams-Sonoma
10.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Connexus
09.2022 - 02.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Customer Service Representative
Concentrix
07.2021 - 06.2022
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Wireless Sales Consultant
T-ROC
Charlotte, NC
05.2020 - 08.2020
- Greeted customers to determine wants or needs.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
Cashier
Papaya
Charlotte, NC
10.2019 - 12.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
Education
Diploma -
Eastern Wayne High School
06.2009
Skills
- Customer Service (2 years)
- Account updating
- Product Knowledge
- Appointment Scheduling
- Cashiering (3 years)
- Cleaning Experience
- Inbound and Outbound Calling
- Data Entry
- Scheduling
- Serving Experience
- Mobile Devices (1 year)
- Computer Skills
- Android
- Technical Support (1 year)
- Help Desk
- Microsoft Windows
- Call Center
- Customer Support
- IOS
Timeline
Customer Service Representative
Williams-Sonoma
10.2023 - 01.2024
Customer Service Representative
Connexus
09.2022 - 02.2023
Customer Service Representative
Concentrix
07.2021 - 06.2022
Wireless Sales Consultant
T-ROC
05.2020 - 08.2020
Cashier
Papaya
10.2019 - 12.2019
Diploma -
Eastern Wayne High School