Mykaela Haywood
La Marque,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Assistant position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Bartender/Server
Center Court Pizza And Brew
04.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Waitress
Barge 295
09.2020 - 01.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Hostess
Bubba Gumps Restaurant
06.2020 - 09.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Used cash registers and credit card machines to cash out customers in the retail shop.
- Answered phone calls to take orders, give information and document reservations.
Service Department Recetptionist
Holiday World
08.2019 - 11.2019
- Answered phone calls in a professional manner for service issues with RVs and directed them to the right department.
- Maintained records of service transactions and customer feedback for future reference.
- Scanned files into the Holiday World system.
- Filed and organized files.
- Developed and maintained positive relationships with customers to build rapport and trust.
Education
No Degree -
SUNY Broome Community College
Binghamton, NYNo Degree -
San Jacinto College District
Pasadena, TXHigh School Diploma -
Chenango Forks High School
Binghamton, NY06.2017
Skills
- POS Operation
- Computer Skills
- Office 365
- Ability to Lift 30 Pounds
- Stocking and Replenishing
- Cash Handling
Timeline
Bartender/Server
Center Court Pizza And Brew
04.2021 - Current
Waitress
Barge 295
09.2020 - 01.2021
Hostess
Bubba Gumps Restaurant
06.2020 - 09.2020
Service Department Recetptionist
Holiday World
08.2019 - 11.2019
No Degree -
SUNY Broome Community College
No Degree -
San Jacinto College District
High School Diploma -
Chenango Forks High School
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