Mykaela Mcinnis
Fort Worth,TX
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Zumiez
Grapevine, Texas
07.2022 - 05.2024
- Created promotional campaigns to increase brand awareness and attract new customers.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided training to new employees on company policies and procedures.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Front Desk Assistant
fur baby grooming
Keller, TX
01.2022 - 07.2022
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Ensured that all security procedures were followed according to company policy.
- Ordered additional supplies as needed to maintain adequate stock levels.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Handled cash transactions accurately when accepting payment from customers.
- Ensured safety of animals at all times by following established safety protocols.
- Ensured that each dog was provided with food, water, and rest as needed.
- Maintained a clean and safe environment while caring for the animals.
- Walked and exercised dogs in accordance with owner instructions.
- Provided compassionate care to dogs of all breeds, ages, and temperaments.
Kitchen Staff Member
Newks Eatery Cafe
Keller, Texas
08.2021 - 01.2022
- Kept track of food waste and spoilage to ensure minimal loss.
- Assisted in the preparation of all menu items, including salads, appetizers, and entrees.
- Carried out basic cleaning duties such as sweeping floors, washing dishes .
- Adhered to established sanitation standards while preparing food items.
- Followed health and safety guidelines for food preparation and service.
- Operated various kitchen appliances such as mixers, slicers, ovens, grills .
- Inspected dining area prior to opening for any maintenance issues requiring attention.
- Maintained cleanliness of work areas throughout shift.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Performed other related duties as assigned by supervisor.
Education
Some College (No Degree) - Business
Tarrant County College District
Fort Worth, TX05-2027
High School Diploma -
West High School
Tracy, CA05-2022
Skills
- Department Oversight
- Store Organization
- Stock management
- Customer Relations
- Loss Prevention
- Records Management
- Marketing and Promotions
- Cash auditing
- Store Opening and Closing
- Customer Service Management
- Staff Management
- Upselling and Cross Selling
- Sales Techniques
- Performance Evaluations
- Inventory counting
- Hiring and Training
- Employee Scheduling
- Incident Reports
- Sales expertise
- POS systems operations
- Retail Operations
- Pricing and Markdowns
- Order Management
- Sales Growth
- Strategic Merchandising
- Inventory Control
- Sales Strategies
- Time Management
- Display Setup
- Budgeting and cost control
- Vendor Management
- Employee Development
- Customer Retention
- Sales Tracking
Timeline
Assistant Store Manager
Zumiez
07.2022 - 05.2024
Front Desk Assistant
fur baby grooming
01.2022 - 07.2022
Kitchen Staff Member
Newks Eatery Cafe
08.2021 - 01.2022
Some College (No Degree) - Business
Tarrant County College District
High School Diploma -
West High School