Mykah Hammond
Manteca,CA
Summary
Dynamic Sales Associate with a proven track record at Kohl’s, excelling in customer engagement and relationship building. Leveraged exceptional customer service and POS system operation skills to enhance store performance, driving sales through innovative merchandising and effective problem-solving. Collaborated effectively with teams, contributing to a customer satisfaction rate increase. Shares experience in cash handling as well as being a lead and knowing how to manage a group of people.
Overview
5
5
years of professional experience
Work History
Sales Associate
Kohl’s
Manteca, CA
09.2019 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Lathrop High School
Lathrop, CA05.2019
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Excellent people skills
- Goal-Oriented
- Exceptional customer service
- Cash Handling
- Money Handling
- Flexible Schedule
- Cash Register Operation
- Stocking and Receiving
- Client Service
- Conflict Resolution
- Store Opening and Closing
- POS System Operation
- Merchandising knowledge
- Professional Demeanor
- Payment Processing
- Order Processing
- Shipment Processing
- Fitting room maintenance
- Leading a team
- Being a lead
- Properly and efficiently managing a group of associates
Timeline
Sales Associate
Kohl’s
09.2019 - Current
High School Diploma -
Lathrop High School