Mykayla Cramer
Dora
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
Work History
Tier 1 Associate
Amazon
Bessemer
11.2023 - Current
- Collaborated with team members to enhance customer service strategies.
- Monitored product availability and restocked shelves as needed.
- Conducted quality checks on products to ensure compliance standards.
- Identified and escalated priority issues per established procedures.
- Researched required information using available resources.
- Supported multiple departments within the organization by responding promptly to their requests.
- Trained new associates on operational procedures and best practices.
- Participated in after-hours on-call rotation for critical support needs.
Assistant Manager
McDonald's
Dora
06.2016 - 09.2023
- Supervised daily operations to ensure smooth restaurant functionality.
- Trained and mentored staff on customer service standards and procedures.
- Managed inventory levels and ordered supplies to maintain stock efficiency.
- Resolved customer complaints professionally and efficiently to enhance satisfaction.
- Coordinated scheduling to optimize workforce coverage during peak hours.
- Ensured compliance with health and safety regulations throughout the restaurant.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
Education
Cordova High School
Cordova, ALSkills
- Customer service
- Team collaboration
- Quality assurance
- Training and mentoring
- Scheduling coordination
- Compliance adherence
- Problem solving
- Attention to detail
- Conflict resolution
Timeline
Tier 1 Associate
Amazon
11.2023 - Current
Assistant Manager
McDonald's
06.2016 - 09.2023
Cordova High School