Mykayla Mendiola
Oswego,IL
Summary
Proven leader and effective communicator, I excelled as a Shift Lead at Andy's Frozen Custard, where I enhanced team performance and customer satisfaction. I successfully trained employees, ensuring seamless operations and maintaining rigorous safety standards. My approach consistently fostered a positive and efficient work space. Eager to learn and grow in different environments, and can quickly grasp new concepts. Ready to further develop my skills and benefit your company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
Andy's Frozen Custard
05.2023 - Current
- Completed store opening and closing procedures.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Education
Associate of Science - Biology
Waubonsee Community College
Sugar Grove, IL05-2027
Skills
- Flexible schedule
- Strong verbal and written communication
- Employee training
- Customer service focus
- Team motivation
- Team supervision
- Conflict management
- Cash handling
- POS system operation
Certification
- ServSafe Food Handler's Certification
Timeline
Shift Lead
Andy's Frozen Custard
05.2023 - Current
- ServSafe Food Handler's Certification
Associate of Science - Biology
Waubonsee Community College
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