Mykeisha Haggie
Mesa,AZ
Summary
With a proven track record at 24-7 Intouch, I excel in customer service and problem-solving, seamlessly managing banking and mobile account issues. Skilled in records retrieval and fostering positive client relations, I consistently enhance customer satisfaction and operational efficiency. My leadership in team settings further demonstrates my ability to drive results and maintain high service standards.
Overview
12
12
years of professional experience
Work History
Firewire- CSR
24-7 Intouch
02.2024 - 10.2024
- Resolve issues with banking service and accounts
- Manage customers’ accounts
- Open, close, and oversee transactions
- Help resolve restricted accounts
- Fully verify customers before providing personal information
Customer Service Representative
24-7 Intouch
01.2024 - 02.2024
- Provide a positive experience with customers
- Help resolve customers issues
- Assist all customers with inbound calls, emails, chats
- Provide information about a product and services
- Troubleshoot customers mobile accounts
Clerk
Aim Recycling
06.2023 - 01.2024
- Greeting customers and having good customer service
- Log information accurately into a centralized database
- Create customer accounts
- Money handling
- Supporting the team on the scale as an attendant, weighing trucks as they come in and out and updating reports on the computer
Connection Specialist
Dignity Health Corporate Office
12.2022 - 06.2023
- Answering inbound phone calls for hospital callers, directing callers to appropriate locations
- Promptly answering all medical and safety emergency response calls (code phone) for hospitals and activates the associated emergency response team using each facility’s established protocols and all call trees
- Medical codes for hospitals
Clerk
Capstone Logistics LLC
12.2022 - 05.2023
- Performing administrative tasks
- Monitoring inventory levels
- Arranging transportation methods
- Managing shipping schedules
- Answering incoming calls
- Money handling
- Entering breaks for employees
Retail/ CSR WFH
Safelite
08.2021 - 12.2022
- Scheduling appointments
- Answering inbound calls and emails from customers, policy holders, insurance companies, and auto glass shops
- Assist technicians with work orders and work order discrepancies
- Verify insurance coverage information
- Allter existing scheduled appointments and answering questions
Package Handler
FedEx Ground
11.2020 - 12.2022
- Loading/ unloading packages
- Follow safety rules
- Use scanners to track parcel information
Supervisor/ Head Cashier
Akira
09.2019 - 10.2020
- Assist and train cashiers, assigning tasks
- Provide excellent customer service
- Collecting cash and reconciling cash with receipts
- Closing down all registers end of shift/ counting down draws
DSP
UCP Seguin Of Greater Chicago
02.2016 - 11.2019
- Assist, train, teaches participants to acquire daily living
- Interpersonal and community skills as needed to function as independently as possible in patterns of life and everyday living which reflects the norms of the community in which they live
- Provide direct care in shift staff home
- Work at daily living skills, recreational and social needs and programs
- Complete and submit progress notes monthly
- Assist assigned person with developmental disabilities to acquire functional skills needed to live as independently as possible within their homes and communities consistent with their needs
- Goals, and choices
Shift Leader
Speedway
03.2013 - 01.2016
- Monitoring and ensure prompt, friendly and courteous service
- Perform other duties as assigned
- Demonstrate proper procedures for team members to follow
- Train new employees
- Ensures that safety and security policies and procedures are enforced
Education
High School Diploma -
Bogan High School
01.2008
Skills
- Records retrieval
- Research
- Spreadsheet development
- Bookkeeping
- Database entry
- Calendar management
Timeline
Firewire- CSR
24-7 Intouch
02.2024 - 10.2024
Customer Service Representative
24-7 Intouch
01.2024 - 02.2024
Clerk
Aim Recycling
06.2023 - 01.2024
Connection Specialist
Dignity Health Corporate Office
12.2022 - 06.2023
Clerk
Capstone Logistics LLC
12.2022 - 05.2023
Retail/ CSR WFH
Safelite
08.2021 - 12.2022
Package Handler
FedEx Ground
11.2020 - 12.2022
Supervisor/ Head Cashier
Akira
09.2019 - 10.2020
DSP
UCP Seguin Of Greater Chicago
02.2016 - 11.2019
Shift Leader
Speedway
03.2013 - 01.2016
High School Diploma -
Bogan High School
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