Brianna Pfendler
Rome,NY
Summary
Detail-oriented Administrative Assistant skilled in document management, payroll administration, and effective communication. Proven ability to streamline processes and enhance office efficiency.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Nunn's Home Medical Equipment
Rome, NY
06.2021 - Current
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Managed database systems containing customer contact information.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Facilitated communication between different departments within the organization.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Proofread content for typo-free emails and documentation.
- Developed and maintained filing systems for confidential documents and records.
- Conducted research on various topics as requested by management.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Greeted visitors and provided general information about the company.
- Compiled data from various sources into organized reports for review by management team.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Drove customer feedback to deliver information to management for corrective action.
- Processed payroll for diverse employee groups accurately and timely.
- Managed payroll data entry using advanced payroll software systems.
- Ensured compliance with federal and state payroll regulations consistently.
- Collaborated with HR to resolve employee payroll inquiries effectively.
- Conducted audits of payroll records to maintain accuracy and integrity.
- Updated employee records for changes in status or compensation promptly.
- Assisted in preparing payroll reports for management review regularly.
- Trained new staff on payroll procedures and software usage efficiently.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Solved complex problems related to payroll processing quickly and efficiently.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Extracted information from payroll system and generated reports for various departments and vendors.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Developed and implemented procedures to ensure accurate entry of payroll data into the system.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Assisted with auditing processes related to payroll.
- Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
- Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
- Maintained and updated database for invoicing and accounting reconciliation.
Shift Leader
Walgreens
Rome, NY
07.2018 - 04.2021
- Supervised daily operations and ensured adherence to company policies.
- Trained new staff on procedures and customer service standards.
- Managed inventory levels and restocked supplies as needed.
- Resolved customer complaints with empathy and effective communication skills.
- Enforced safety protocols to create a secure work environment.
- Assisted in maintaining cleanliness and organization of work areas.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed daily workflow and scheduled staff for adequate coverage.
- Scheduled team members for shifts based on business needs and customer demand.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Monitored employee performance and provided feedback for improvement.
- Utilized POS systems efficiently for order processing and inventory management.
- Scheduled staff shifts, considering peak times and individual availability.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Oversaw food preparation, production and presentation according to quality standards.
Education
High School Diploma -
Rome Free Academy
Rome, NY06-2020
Skills
- Document management
- Office organization
- Payroll administration
- Confidentiality management
- Data entry accuracy
- Meeting facilitation
- Invoice processing
- Report generation
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Team collaboration
- Budget tracking
- Report development
- Check processing
- Data organization
- Research
- Document retrieval
- Deadline oriented
- Office management
- Correspondence writing
- Records retrieval
- Accounting support
- Paperwork drafting
- Executive management support
- Expense reporting
- Workers' compensation knowledge
- Letter preparation
- Office equipment maintenance
- Technical support
- Computer proficiency
- Strong interpersonal skills
- Grammar
- Report writing
- Database administration
- Scheduling and calendar management
- Business correspondence
- Account reconciliation
- Records management
Timeline
Administrative Assistant
Nunn's Home Medical Equipment
06.2021 - Current
Shift Leader
Walgreens
07.2018 - 04.2021
High School Diploma -
Rome Free Academy