Mykel Sullivan

• I currently help provide excellent customer service

• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Communicated directly with doctors offices via telephone, fax and email.
• Counted and labeled prescriptions with correct item and quantity.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

• Generated repeat business through exceptional customer service.
• Mentored team members to enhance professional development and accountability in workplace.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Developed detailed plans based on broad guidance and direction.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Maintained counter and display areas for cleanliness and organization.
• Processed payments, entering sales in register for prompt customer service.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Arranged merchandise to present visually appealing displays and attract clientele.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
• Recommended specific hair and beauty products to meet individual customer needs.
• Met sales goals, supporting organizational health through consistent and reliable service.
• Promoted additional products and services to increase sales numbers and revenue with diverse selection.
• Trained new staff in product knowledge and customer service protocols.
• Followed up with customers to increase satisfaction with purchases and services.
• Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
• Identified skin and hair needs of customers to provide assistance in choosing best products.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Developed strong rapport with customers and created positive impression of business.