Open To Work
Mykevia Gines
Dawn Realty & Associates
Little Rock,AR
1
Certification
6
years of professional experience
Dedicated and results-driven professional with over three years of experience delivering exceptional customer service, resolving complex customer concerns, and building lasting client relationships. Skilled in de-escalation, CRM systems, problem-solving, and multitasking in fast-paced environments. Experienced in real estate, including market analysis, lead generation, property marketing, and guiding clients through successful transactions. Recognized for strong communication, attention to detail, and a commitment to providing outstanding service while consistently exceeding client expectations. Eager to leverage a diverse background in customer service and real estate to contribute to a team-focused organization and drive positive results.
Work History
Realtor
1 Year 11 Months- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
Real Estate Intern
3 Months- Managed client records with CRM software, meeting productivity targets and response time goals
- Supported due diligence processes by conducting research on investment properties, performing data entry tasks, and assisting with property inspections
- Contributed to market analysis efforts and developed direct mail campaigns to engage prospective clients
Customer Service Representative
9 Months- Managed a high volume of customer inquiries, averaging between 50 to 70 calls per day, ensuring timely and effective responses
- Employed active listening and problem-solving skills to deescalate situations with upset customers, maintaining professionalism and customer service quality
- Recorded and tracked customer issues and resolutions with precision, contributing to the achievement of the highest customer satisfaction rating within the department for the first half of 2022
Cashier/Customer Service
8 Months- Addressed customer inquiries, providing product knowledge and support on the sales floor, enhancing the shopping experience and customer satisfaction
- Managed merchandise presentation, including pricing accuracy and stock placement, ensuring the store's visual appeal and operational efficiency
- Facilitated the order fulfillment process by preparing shipping labels and packaging for online purchases, contributing to the store's e-commerce success
Education
High School Diploma
Small Business Management & Entrepreneurship
Skills
Proficient With CRM Platforms and Help Desk Software
Strong Problem-Solving and Troubleshooting Skills
Skilled at Resolving Issues and Retaining Customer Satisfaction
Detail-Oriented With Ability to Multitask
Excellent Communication Skills
Problem-Solving Abilities
Analytical Skills
Attention to Detail
Commitment to Quality
Property inspections
Real estate transactions
Property management
Due diligence
Certification
- Salesperson Pre-Licensure Course, Vivid Real Estate Learning Center, 01/01/23
- Small Business Management & Entrepreneurship, Shorter College Reimagine Program, 01/01/24
Timeline
Realtor
Dawn Realty & Associates
08.2024 - CurrentRead More
Real Estate Intern
Dawn Realty & Associates
09.2023 - 12.2023Read More
Customer Service Representative
FIS Global
08.2022 - 05.2023Read More
Cashier/Customer Service
Levi Strauss & Co
11.2020 - 07.2021Read More
Shorter College
Small Business Management & Entrepreneurship
Read More
J.A. Fair High School
High School Diploma
Read More