Mykira Scott
Rosedale,MD
Summary
Dynamic professional with extensive experience in customer service and team collaboration at Dollar Tree. Proven ability to enhance shift productivity and maintain sanitation standards. Skilled in training new employees and resolving conflicts effectively, ensuring a positive customer experience and operational efficiency. Committed to professionalism and courtesy in all interactions. Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Developed skills in maintaining high standards of cleanliness and safety in demanding environments. Skilled in using cleaning tools and equipment to achieve optimal results, ensuring clean and sanitary space. Looking to transition into new field, bringing strong organizational and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Cashier
Dollar Tree
9991 Pulaski Highway Middle River MD
11.2025 - Current
- Processed customer transactions efficiently and accurately at point-of-sale system.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers in locating products, providing product information as needed.
- Managed cash register operations, including balancing drawers at shift end.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Shift Captain
Mod Pizza
711 W 40th St
03.2024 - 08.2025
- Supervised team members to ensure adherence to safety protocols and operational standards.
- Coordinated shift schedules to optimize staffing levels and enhance workflow efficiency.
- Monitored equipment performance, addressing issues promptly to minimize downtime.
- Trained new employees on operational procedures and safety practices.
- Communicated effectively with management regarding team performance and operational challenges.
- Maintained cleanliness and organization of work area to meet health and safety regulations.
- Increased overall safety of the workplace by conducting regular inspections and enforcing strict adherence to safety protocols.
- Maximized shift productivity by effectively delegating tasks based on individual strengths and skill sets.
- Assisted human resources in recruiting, interviewing, and hiring potential candidates, contributing to the overall growth of the company.
Janitor
Walmart
Perry Hall, MD
07.2023 - 01.2024
- Maintained cleanliness and sanitation standards throughout store premises.
- Operated floor cleaning equipment, including scrubbers and vacuums, efficiently.
- Conducted routine inspections to identify maintenance needs and safety hazards.
- Responded promptly to customer inquiries regarding store cleanliness and maintenance issues.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
Education
High School Diploma -
Digital Harbor High School
1100 Covington St Baltimore, MD 21230 United StatSkills
- Customer service
- Team collaboration
- Conflict resolution
- Training new employees
- Shift productivity
- Sanitation standards
- Customer assistance
- Patience and empathy
- Cleaning and sanitizing
- Written and verbal communication
- Professionalism and courtesy
- Issue resolution
Timeline
Cashier
Dollar Tree
11.2025 - Current
Shift Captain
Mod Pizza
03.2024 - 08.2025
Janitor
Walmart
07.2023 - 01.2024
High School Diploma -
Digital Harbor High School