Hi, I’m
Myland Her
Lansing,Michigan
Summary
Dynamic Patient Service Representative with a proven track record at Primary Care Associates of Appleton Ltd, excelling in insurance verification and customer service. Enhanced clinic productivity by reducing no-show rates through effective appointment confirmations. Committed to patient confidentiality and HIPAA compliance, ensuring a seamless experience for all clients.
Overview
16
years of professional experience
Work History
Primary Care Associates of AppletonLtd
Patient Service Representative
08.2017 - 08.2025
Job overview
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Entered patient demographic and insurance data into electronic medical record system.
- Balanced deposits and credit card payments each day.
WSI
Clerical Assistant
01.2017 - 08.2017
Job overview
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
International Languages Service
Interpreter
03.2009 - 10.2011
Job overview
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
Education
Fox Valley Technical CollegeAppleton, WI
Certificate of Technical Studies from Office Assistant
12.2024
Fox Valley Technical CollegeAppleton, WI
Associate of Science from Administrative Professional
01.2023
Everett High School Lansing, MI
High School Diploma
05.2000
Skills
- Insurance verifying
- Customer service
- Patient confidentiality
- HIPAA compliance
- Scheduling appointments
- Verbal and written communication
- Appointment confirmation
Accomplishments
Dean's List for the school year
Timeline
Patient Service Representative
Primary Care Associates of AppletonLtd
08.2017 - 08.2025
Clerical Assistant
WSI
01.2017 - 08.2017
Interpreter
International Languages Service
03.2009 - 10.2011
Fox Valley Technical College
Certificate of Technical Studies from Office Assistant
Fox Valley Technical College
Associate of Science from Administrative Professional
Everett High School
High School Diploma