Mylene Mitchell
Mililani Town
Summary
Detail-oriented professional with over 30 years in healthcare, excelling in multitasking and customer service. Proven ability to manage patient inquiries, schedule appointments, and support medical staff, contributing to improved patient care outcomes.
Overview
36
36
years of professional experience
Work History
Patient Access Coordinator
Ali'i Health Center
Kailua-Kona, HI
05.2024 - Current
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, and general inquiries professionally.
- Telephone triage
- Referral completion
- Faxing lab orders
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
Medical Assistant
Adventist Central Medical Clinic
Honolulu, HI
03.1990 - 04.2024
- Answer high volume of calls
- Assisted in scheduling patient appointments, optimizing clinic workflow and patient satisfaction.
- Maintained accurate patient records using electronic health record (EHR) systems, enhancing data reliability.
- Educated patients on treatment plans and preventive care measures, fostering improved health outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, allergies,vital signs.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs
- Scheduling surgical procedures,Imaging
- Prescription refills
Education
Associate of Science - Medical Assistant
Med Assist School Of Hawaii
Honolulu, HI05-1989
GED -
Farrington Community School For Adults
Honolulu, HI05-1987
Skills
- HIPAA compliance
- Strong organization
- Patient registration
- Customer follow-up
- Medical terminology
- Caring and empathetic
- EMR
- Friendly and outgoing
- Multitasking and organization
- Customer service
Timeline
Patient Access Coordinator
Ali'i Health Center
05.2024 - Current
Medical Assistant
Adventist Central Medical Clinic
03.1990 - 04.2024
Associate of Science - Medical Assistant
Med Assist School Of Hawaii
GED -
Farrington Community School For Adults