Myles May

Block By Block

Los Angeles, California

01.2025 - Current

Coordinated dispatching of vehicles and personnel for timely service delivery.
Managed communication between drivers, clients, and service teams effectively.
Monitored routes and schedules to optimize operational efficiency.
Assisted in tracking vehicle locations using GPS technology.
Documented service requests and updated records accurately in the system.
Responded promptly to emergency calls and prioritized dispatch actions.
Collaborated with team members to address client inquiries and concerns.
Supported training of new dispatch staff on procedures and systems used.
Managed a large volume of phone calls while ensuring accuracy in data entry.
Assigned drivers to appropriate routes based on customer needs.
Resolved customer complaints related to service issues or delays.
Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Updated records of driver locations, delays, and cancellations.
Tracked vehicles using GPS technology and provided real-time status updates as needed.
Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.