Myonette McBride
Pensacola,FL
Summary
Dedicated Head Hostess with proven expertise in customer service, team collaboration, and reservation management. Committed to enhancing guest experiences and driving repeat business through exceptional communication and conflict resolution.
Overview
4
4
years of professional experience
Work History
Head Hostess
Boshamps Oyster House
Destin, Florida
06.2022 - Current
- Managed reservation system, optimizing seating arrangements and flow.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Trained new host staff on procedures and customer service standards to ensure high-quality guest interactions.
- Collaborated with servers to facilitate seamless dining experiences for guests.
- Greeted and seated guests professionally to create a welcoming atmosphere.
- Welcomed guests to create a positive first impression. upon arrival and escorted them to their tables.
- Addressed guest inquiries and concerns with patience and attentiveness.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Anticipated potential problems and took appropriate action to prevent them from occurring.
- Resolved guest complaints to maintain a positive dining experience, demonstrating patience and professionalism.
- Provided excellent customer service to ensure guest satisfaction.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
- Planned and executed large parties, coordinating custom menus and table settings to enhance guest experiences.
- Accommodated guests with children and special needs to promote comfortable a comfortable dining experience.
- Managed financial transactions including payments, refunds, discounts.
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Built positive relationships with other front-of-house and kitchen staff.
Education
Some College (No Degree) -
Northwest Florida State College
Niceville, FL08-2026
Skills
- Reservation management
- Restaurant software proficiency
- Financial transactions
- Inventory management
- Training coordination
- Greeting and seating
- Food running
- Table bussing
- High volume dining
- Customer service
- Conflict resolution
- Team collaboration
- Strong leadership
- Exceptional communication
- Telephone communication
- Menu memorization
Timeline
Head Hostess
Boshamps Oyster House
06.2022 - Current
Some College (No Degree) -
Northwest Florida State College