Myosha Carter
Kansas City,MO
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
AssistRx
06.2021 - 06.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
Patient Service Representative/Subject Matter Expert
CVS Speciality
09.2017 - 06.2021
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Used SPRX to schedule appointments.
- Trained new staff on filing, phone etiquette and other office duties.
General Manager
D&M Beauty Supply
07.2013 - 08.2014
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
Westport High School
Kansas City, MO05.2006
Skills
- Information Collection
- Phone and Email Etiquette
- Team Collaboration
- PCI (Payment Card Industry)
- Spreadsheet Tracking
- CRM Software
- Team Development
- Microsoft Excel
- Microsoft Word
- Problem-Solving Ability
- Critical Thinking
- Project Management Abilities
Certification
Technical Recruiter
Credential ID:
UC-756deb9b-5336-4bfa-be91-5330c6c27d4e
IBM Cybersecurity Analyst (Current)
Coursera (Online)
Timeline
Patient Access Specialist
AssistRx
06.2021 - 06.2023
Patient Service Representative/Subject Matter Expert
CVS Speciality
09.2017 - 06.2021
General Manager
D&M Beauty Supply
07.2013 - 08.2014
High School Diploma -
Westport High School
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