Myoshi Lee-Hill
Killeen,TX
Summary
Knowledgeable ELAR/SS Teacher with solid background in developing engaging lesson plans and fostering positive learning environment. Successfully guided students to achieve academic milestones through innovative teaching methods. Demonstrated proficiency in classroom management and curriculum development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Teacher
Killeen Independent Sch District
Killeen, TX
07.2024 - Current
- Developed and implemented engaging lesson plans aligned with state curriculum standards.
- Fostered a positive classroom environment to enhance student learning and collaboration.
- Utilized diverse instructional strategies to accommodate various learning styles and abilities.
- Monitored student progress through assessments, providing constructive feedback for improvement.
Finance Counselor
Southern New Hampshire University
Manchester, NH
05.2023 - 05.2024
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Implemented founded policies to provide informative knowledge regarding students Financial Aid.
- Provided financial aid counseling to enrolled and prospective students.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Counseled students and parents about financial aid options and program details.
- Explained very technical financial information to applicants in easy to understand language.
- Southern New Hampshire University, Manchester, NH
Warehouse Packer
Express Employment Professionals
Killeen, TX
07.2019 - 07.2020
- Marked and labeled containers with accurate shipping information to prevent delays.
- Assembled and prepared cartons, crates and containers to protect materials during shipment.
- Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards, protecting both customer and company interests.
- Organized items on racks, shelves and bins to maintain established order.
- Express Employment Professionals, Killeen, TX
Technical Support Representative
Blackboard Student Services
03.2019 - 08.2019
- Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
- Assisted online users via live chat, web conference and phone to resolve issues related to Blackboard Platform use and access.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Diligently followed up with customers about existing orders, informing on status and responding to questions.
- Maintained calm, professional demeanor when faced with high demand, high volume workloads.
- Assisted in technical support process refinement to improve customer service and support.
- Blackboard Student Services
Supervisor Keyholder
Dollar General
03.2014 - 03.2019
- Processed shipments and maintained organized stock shelves.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Maintained visually appealing and effective displays for the entire store.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Marked clearance products with updated price tags.
- Recommended merchandise to customers based on needs and preferences.
- Verified that all merchandising standards were maintained daily.
- Received and processed cash and credit payments for in-store purchases.
- Communicated merchandise needs and issues to appropriate supervisors in timely fashion.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Processed all sales transactions accurately and in a timely fashion.
- Held each team member accountable for achieving brand and performance goals.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Opened and closed store, including counting cash, opening and closing cash registers and creating staff assignments.
- Placed special merchandise orders for customers.
- Kept current on market and product trends to effectively answer customer questions.
- Dollar General
Assistant Manager
Todays Carwash
07.2012 - 02.2014
- Enhanced sales by implementing merchandising and promotional improvements.
- Cultivated customer loyalty by training team members in industry-leading service standards.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Evaluated employee performance and developed improvement plans.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Delegated daily tasks to team members to optimize team productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Todays Carwash
Customer Service Representative
Aegis
11.2011 - 07.2012
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Reviewed account and service histories to identify trends and issues.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Reviewed customer data to assess current issues and determine potential solutions.
- Aegis (call Center)
Technical Support Specialist
Blackboard Student Services
09.2010 - 11.2011
- Documented repair processes and helped streamline procedures for future technical support actions.
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
- Observed system functioning and entered commands to test different areas of operations.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Documented and updated case notes for each customer and work order.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Updated and processed programming changes, equipment upgrades and customer and billing information.
- Blackboard Student Services
Education
High School Diploma -
James A Foshay Learning Center
Los Angeles, CA05-2002
No Degree - Business Administration
California State University
Long Beach, CABachelor of Science - Criminal Justice
Southern New Hampshire University
Manchester05-2022
Master of Science - Criminal Justice
Southern New Hampshire University
Manchester12-2024
Skills
- Classroom management
- Relationship building
- Lesson planning
- Critical thinking
- Motivating students
- Student engagement
- Parent-teacher communication
- Positive role model and mentor
Certification
- English Language Arts & Reading, TEA-Standard Certificate - 2/26-7/31
Languages
English
Timeline
Teacher
Killeen Independent Sch District
07.2024 - Current
Finance Counselor
Southern New Hampshire University
05.2023 - 05.2024
Warehouse Packer
Express Employment Professionals
07.2019 - 07.2020
Technical Support Representative
Blackboard Student Services
03.2019 - 08.2019
Supervisor Keyholder
Dollar General
03.2014 - 03.2019
Assistant Manager
Todays Carwash
07.2012 - 02.2014
Customer Service Representative
Aegis
11.2011 - 07.2012
Technical Support Specialist
Blackboard Student Services
09.2010 - 11.2011
No Degree - Business Administration
California State University
Bachelor of Science - Criminal Justice
Southern New Hampshire University
High School Diploma -
James A Foshay Learning Center
Master of Science - Criminal Justice
Southern New Hampshire University