MYRA B. HARRIS
Knightdale,NC
Summary
Experienced HR professional with 15+ years specializing in benefits management and operational leadership in corporate settings. Skilled in driving efficiency and employee satisfaction through strategic HR initiatives. Proven track record of managing diverse teams and implementing effective HR processes for policy compliance and elevated client satisfaction.
Overview
20
20
years of professional experience
Work History
Human Resources Associate/Operations Manager
Willis Towers Watson
Charlotte, NC
06.2022 - Current
- Planned, led, and managed operational activities for three client teams, including workstream leads, calculation team leads, and Payment Team leads.
- Monitored the operational and financial health of the client teams.
- Supervised ongoing work and operations for the administration and technology teams to ensure seamless execution of internal initiatives.
- Managed monthly billing process and drafted financial summary.
- Managed ongoing administration and technology budgets and billings effectively.
- Identified and executed operational improvement plans with the collaboration of cross-functional departments and senior leadership.
- Managed and coordinated forecasting and staffing initiatives with senior management's guidance.
- Effectively attended and led client meetings to ensure successful outcomes.
- Kept a watchful eye on SLA compliance and shared insights with key stakeholders to streamline service delivery processes.
- Consulted with clients regarding ongoing projects.
- Monitored attendance records and timecards to ensure compliance with company policies.
- Managed the onboarding process for new hires by providing relevant information about the organization's policies and procedures.
- Developed training programs designed to enhance team productivity and morale.
- Evaluated job applications to determine best-qualified candidates for various roles within the organization.
- Coordinated interviews with potential candidates and responded promptly to any questions they may have had.
- Assessed employee performance through regular feedback sessions with supervisors and managers.
- Participated in professional development activities in order to stay up-to-date on labor laws and regulations.
- Led diversity and inclusion initiatives, promoting an inclusive workplace culture that values diversity.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Human Resources Manager
State of North Carolina Office of Civil Rights
Garner, NC
10.2021 - 06.2022
- Conducted thorough reviews of personnel-related documents to ensure compliance.
- Guided management and staff regarding personnel issues and policies, working closely with the state HR office for effective hiring, salary administration, and disciplinary actions.
- Reviewed hiring packages for approval by senior management.
- Evaluated and approved reallocation requests, position transfers, and supervisory changes for the department on behalf of the director before submission to HR Classification and Compensation.
- Assisted staff and management in developing, revising, implementing, interpreting, and distributing personnel policies related to employee benefits, FMLA administration, Workers' Comp, recruiting, and assigning personnel.
- Created job postings, tracked applicants and maintained applicant database.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Administered new hire paperwork.
- Participated in various job fairs and recruitment events.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Held exit interviews and documented information discussed with employees.
- Scheduled meetings with employees to address concerns and grievances.
Benefits Analyst
Conduent
Florham Park, NJ
01.2019 - 09.2021
- Researched and analyzed Human Resources data and liaised with management, staff, and third-party administrators on payroll and severance benefits.
- Provided daily communication support for employees regarding pension plans, payment/tax issues, severance matters, and health/welfare concerns.
- Monitored and updated client queues containing carrier eligibility and member demographic information.
- Produced diverse severance reports through Excel spreadsheets and Access databases.
- Presented report results to business partners and client team.
- Managed retiree population database, ensuring accurate benefit change eligibility communication with clients and timely processing of payments for returned retirement, refund, and death elections.
- Trained Employee Service Center Representative on severance, pension, and payroll processes.
HUMAN RESOURCES ANALYST
FIDELITY HUMAN RESOURCES COMPANY
Research Triangle Park, NC
01.2005 - 01.2019
- Led and conducted business analyses to formulate recommendations for pension calculations, payroll, benefits, health, and welfare plans in compliance with client requirements.
- Completed year-end benefit reporting, including W2 and 1099 forms, Life Insurance excess imputed incomes, 401K contributions, and Defined Benefit reports using Excel and ACA reports.
- Implemented updated policies and procedures while ensuring compliance with HR filing systems and employee handbook.
- Managed a 12-person team, delivering expert support to both internal and external clients. Responsibilities included updating benefits materials, resolving participant/client issues by explaining benefit options and calculations, and offering recommendations based on trend analysis.
- Collaborated with cross-functional teams to streamline day-to-day benefits service delivery which included defining Service Level Agreements and metrics.
- Aided HR team, managers with employee benefit activities like open enrollment, new employee orientation.
- Provided assistance in navigating employee benefit program procedures and policies for both employees and managers.
- Collaborated with stakeholders on benefits integrations to oversee reconciliation and data corrections.
- Facilitated communication with external partners to implement directed modifications to support plan changes
- Utilized SQL queries, conducted audits of benefits-related data, and generated weekly discrepancy reports to maintain internal controls and accuracy in pension payments while ensuring compliance with ERISA, Department of Labor, and IRS regulations.
- Assisted with testing enhancements for Workday, Windows, PeopleSoft, and case management software systems.
- Validated and updated procedural documentation changes for processing beneficiary kits, determining eligible beneficiaries, and reviewing death benefits.
Education
Master's Degree - Business Administration, Concentration in Human Resource Management
Strayer University
Raleigh, North CarolinaBachelor of Science - Agriculture Business Management
North Carolina State University
Raleigh, North CarolinaSkills
- Oracle
- Strategic Planning
- Compliance Management
- Data Analysis
- Employee Engagement
- Conflict Resolution
- Training and mentoring
- Performance Management
- SQL programming
- PeopleSoft HRMS
- Record keeping
- Research
- Customer Service
- Organizational Management
- Financial Management
- Process Improvement
- Contract Management
- Team Leadership
- Project management abilities
- Operations Oversight
- Recruitment
- Cross-Functional Communication
- Client Relationships
- Onboarding and Orientation
- Exit Interviews
- Payroll and benefits administration
- Microsoft Office Suite
Work Preference
Work Type
Full TimePart TimeGig WorkWork Location
RemoteHybridImportant To Me
Work-life balanceCareer advancementPersonal development programsFlexible work hoursPaid time offPaid sick leaveStock Options / Equity / Profit Sharing4-day work weekWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Human Resources Associate/Operations Manager
Willis Towers Watson
06.2022 - Current
Human Resources Manager
State of North Carolina Office of Civil Rights
10.2021 - 06.2022
Benefits Analyst
Conduent
01.2019 - 09.2021
HUMAN RESOURCES ANALYST
FIDELITY HUMAN RESOURCES COMPANY
01.2005 - 01.2019
Master's Degree - Business Administration, Concentration in Human Resource Management
Strayer University
Bachelor of Science - Agriculture Business Management
North Carolina State University
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