Myra Dean
Sheridan,AR
Summary
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Grant County 911
07.2025 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
911 Dispatcher
St Francis County Sheriffs Department
01.2025 - 07.2025
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
911 Dispatcher
Cherokee County Sheriffs Department
06.2024 - 01.2025
- Read system maps and caller information, and documented details in system.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Proved successful working within tight deadlines and a fast-paced environment.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
Security Officer
High Winds Casino
12.2023 - 04.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Vault/Cage Cashier
High Winds Casino
08.2023 - 12.2023
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
911 Dispatcher
Cherokee County Sheriffs Department
03.2022 - 06.2023
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Followed established protocols for professional handling of emergency situations.
- Monitored Police and Fire radios to provide assistance to responding personnel.
Education
No Degree - Pre Nursing
East Arkansas Community College
Forrest City, ARNo Degree - Social Work
Arkansas State University
Jonesboro, ARAccounting/Business
Greenland High School
Greenland, AR05-1988
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Teamwork and collaboration
- Information gathering
- Crisis management
Certification
APCO Basic Telecommunicator Certification
ACIC Level 1 ( but previously Level 2)
Multiple FEMA Certifications
Multiple Certifications on Virtual Academy
I am still KCJIS certified in the state of Kansas.
Timeline
911 Dispatcher
Grant County 911
07.2025 - Current
911 Dispatcher
St Francis County Sheriffs Department
01.2025 - 07.2025
911 Dispatcher
Cherokee County Sheriffs Department
06.2024 - 01.2025
Security Officer
High Winds Casino
12.2023 - 04.2024
Vault/Cage Cashier
High Winds Casino
08.2023 - 12.2023
911 Dispatcher
Cherokee County Sheriffs Department
03.2022 - 06.2023
No Degree - Pre Nursing
East Arkansas Community College
No Degree - Social Work
Arkansas State University
Accounting/Business
Greenland High School
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