Myra Espinoza
Austin
Summary
Proven to excel in high-stress environments, I leveraged exceptional customer service and cash handling skills to enhance guest loyalty and resolve conflicts efficiently. My ability to multitask in high volume settings, combined with a strong work ethic, has consistently resulted in positive guest experiences and increased repeat business.
Overview
6
6
years of professional experience
Work History
Server
Texas Roadhouse
03.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Taquero Mucho
12.2021 - 11.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server
Pluckers Wing Bar
06.2021 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Buybuy Baby
05.2019 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Cosmology
Sleeping Beauty Lashing
Austin, TXHigh School Diploma -
Genesis High School
Bastrop, TX07.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
Languages
English
Full Professional
Timeline
Server
Texas Roadhouse
03.2024 - 11.2024
Server
Taquero Mucho
12.2021 - 11.2022
Server
Pluckers Wing Bar
06.2021 - 12.2021
Customer Service Representative
Buybuy Baby
05.2019 - 06.2021
Cosmology
Sleeping Beauty Lashing
High School Diploma -
Genesis High School
Similar Profiles
Jericho VillegasJericho Villegas
Food Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra RiyadhFood Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra Riyadh
Alan Aviles PerezAlan Aviles Perez
Server at Texas RoadhouseServer at Texas Roadhouse
Denise PoliteDenise Polite
Server at Texas RoadhouseServer at Texas Roadhouse