Myra Hernandez
Dallas
Summary
Experienced Property Management professional with a strong background in multifamily and affordable housing operations, including leasing, compliance, resident retention, vendor management, budgeting support, and maintenance coordination. Proven success in leading inspection preparation, managing large work order volumes, and resolving resident concerns while maintaining occupancy and compliance standards. Bilingual in English and Spanish with excellent leadership and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property Manager
Wilhoit Properties
Dallas, TX
07.2022 - Current
- Managed daily operations of a 151-unit affordable housing community
- Oversaw leasing, renewals, resident relations, notices, transfers, and lease compliance
- Supervised maintenance staff, vendors, and temporary contractors
- Managed 400+ work orders, prioritizing emergency and inspection-related repairs
- Led preparation for NSPIRE, lender, and capital inspections
- Conducted unit inspections and follow-up reinspections
- Managed vendor bids, purchase orders, invoices, and approvals
- Coordinated repairs for HVAC, plumbing, irrigation, gates, pool, and common areas
- Monitored water usage and investigated leak concerns
- Ensured compliance with LIHTC, DHA, and company policies
- Worked with regional leadership on budgeting, repairs, and reporting
- Resolved escalated resident concerns professionally while supporting occupancy goals
Assistant Manager
Sterling Apartment Personnel
Dallas, TX
05.2021 - 07.2022
- Assisted with daily operations of a multifamily residential community
- Supported leasing activities, renewals, resident notices, and move-in/move-out processes
- Provided excellent customer service by addressing resident concerns and resolving issues promptly
- Assisted with rent collections, payment processing, delinquency follow-up, and account records
- Coordinated maintenance requests and followed up on work order completion
- Prepared resident files, lease documents, and compliance paperwork
- Assisted with unit inspections and ensured readiness for move-ins and inspections
- Managed vendor communication, invoice processing, and purchase order support
- Maintained occupancy reports, resident records, and office files
- Supported the Property Manager with budgeting, reporting, and daily administrative tasks
Leasing Agent
BH Management
Dallas, TX
03.2018 - 04.2021
- Conducted property tours, effectively showcasing amenities and features to prospective residents.
- Managed leasing process, ensuring compliance with company policies and local regulations.
- Developed strong relationships with prospective tenants to enhance customer satisfaction and retention.
- Implemented marketing strategies to increase property visibility and attract qualified applicants.
Education
High School Diploma -
Richardson High School
Richardson, TXSkills
leadership
compliance
inspections
crisis management
Certification
Manager Pool Operations
Languages
Spanish
Professional Working
Timeline
Property Manager
Wilhoit Properties
07.2022 - Current
Assistant Manager
Sterling Apartment Personnel
05.2021 - 07.2022
Leasing Agent
BH Management
03.2018 - 04.2021
High School Diploma -
Richardson High School