Myra Ortega
Tucson,AZ
Summary
Human services and mental health professional with 10+ years of experience in case management and crisis intervention. Provide supervision, group facilitation, and substance abuse prevention programming. Deliver client-centered services focused on stability, safety, and measurable outcomes.
Overview
1
1
Language
25
25
years of professional experience
Work History
Administrative Assistant II
University of Arizona Cancer Center
2019.06 - 2024.01
- Supported oncology department visitors by managing correspondence, phone calls, and front-desk coverage.
- Coordinated calendars, meetings, and travel arrangements for University of Arizona Cancer Center leadership.
- Prepared documents, reports, and presentations for cancer center administrative teams.
- Handled front-desk duties, including greeting vendors and physicians.
- Responded to incoming calls from physicians, vendors, and other Banner departments.
- Maintained office operations by tracking copier meter reads, ordering supplies for North and Main, and monitoring office equipment.
- Assisted management team with office issues and served as Banner administration contact.
- Arranged travel accommodations for staff.
- Supported finance with accounting projects.
- Reconciled p-card purchases for office.
- Served as lead NCTN coordinator and primary resource for NCTN registrations.
- Streamlined new staff onboarding as central resource by assembling training packets, providing access to e-binders, CTEP ID, CTSU, Banner, and University badges, and sharing information on CITI trainings and courses.
- Led NCTN quarterly meetings and presented reports for cooperative groups to strengthen staff collaboration.
- Facilitated consent process for Spanish-speaking patients by providing clear explanations of procedures.
- Provided front-desk and communication support for oncology department visitors through correspondence, phone coverage, and reception service.
- Managed leadership calendars, meeting logistics, and travel coordination for University of Arizona Cancer Center executives.
- Created documents, reports, and presentations for cancer center administrative teams.
- Delivered reception support by welcoming vendors and physicians and answering calls from physicians, vendors, and Banner departments.
- Kept office operations running by handling equipment needs, copier meter reads, supply ordering for North and Main, and general administrative support.
- Partnered with management on office issues and acted as Banner administration contact for day-to-day needs.
- Coordinated staff travel arrangements and supported finance with accounting tasks and p-card reconciliation.
- Directed NCTN registration support as lead coordinator and primary resource.
- Improved onboarding for new staff by preparing training materials, granting system access, and sharing badge and training guidance.
- Guided NCTN quarterly meetings and presented cooperative group reports to support team communication.
- Supported Spanish-speaking patients through consent discussions with clear explanation of procedures.
- Achieved smooth oncology front-desk operations through correspondence, phone coverage, and visitor support.
- Enabled executive coordination at University of Arizona Cancer Center through calendar, meeting, and travel management.
- Delivered administrative materials, reports, and presentations that supported cancer center teams.
- Maintained effective guest and call handling for vendors, physicians, and Banner departments.
- Kept office functions organized through supply management, copier tracking, equipment support, and issue resolution.
- Provided Banner administration contact support while assisting management, staff travel, and finance tasks.
- Strengthened NCTN operations through registration coordination, quarterly meeting leadership, and cooperative group reporting.
- Improved new staff onboarding through centralized packets, access setup, badge support, and CITI training guidance.
- Supported informed consent for Spanish-speaking patients through clear procedure explanations.
Office Specialist Sr.
University of Arizona College of Medicine
2015.01 - 2019.06
- Facilitated front desk activities at University of Arizona College of Medicine, providing excellent customer service to visitors and staff.
- Coordinated meeting schedules and managed calendars for faculty and department staff, optimizing time management and communication.
- Managed correspondence, mail, and confidential office records with attention to detail.
- Acted as communication liaison for PI and collaborated with universities across the United States to facilitate research partnerships. Performed administrative tasks including filing, faxing, photocopying, and scanning documents; managed correspondence, answered phones, ordered office supplies, maintained office equipment, assisted with reimbursements, prepared travel arrangements and expense reports, and attended monthly Department of Surgery meetings. Coordinated community outreach initiatives with Tohono O'odham Nation, fostering relationships and promoting collaborative projects.
COSS I and II
COPE COMMUNITY SERVICES
Tucson, AZ
2009.12 - 2015.01
- Supervised front office operations at Mosaic Outpatient Clinic, ensuring effective communication with doctors, nurse practitioners, LPNs, and case managers for SMI XIX, Non XIX, and GMH populations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
CASE AIDE
COPE COMMUNITY SERVICES
2006.12 - 2009.12
- Collaborated with intensive recovery and court-ordered teams to address and support client needs. Updated documentation and participated in ART meetings, court hearings, and hospital visits to ensure comprehensive client care. Participated in psychiatric appointments and home visits. Transported clients to appointments and services, facilitating access to necessary resources. Translated documents and facilitated groups in Spanish.
- Supported client appointments and transportation needs in community behavioral health programs.
- Prepared case files and maintained accurate records for COPE Community Services.
- Assisted case managers with intake paperwork and service coordination tasks.
ADMINISTRATOR ASSISTANT for START TODAY Program
COPE COMMUNITY SERVICES
2006.06 - 2006.12
- Facilitated support groups for substance abuse and dual populations in partnership with director of Start Today program.
- Managed scheduling of client appointments to ensure timely access to services. and coordinated calendars across behavioral health departments.
- Supported community services staff with daily administrative operations and front desk coverage.
- Handled phone inquiries and directed calls to appropriate staff members. and routed inquiries to proper COPE Community Services staff.
Office Manager/Medical Staff Liaison
Harry Goldwasser MD
2004.07 - 2006.02
- Managed daily operations for physician office and front desk workflow.
- Coordinated patient scheduling, phone coverage, and appointment reminders.
- Oversaw medical records filing, chart organization, and document retrieval.
- Office Manager Duties. Processed patient billing records accurately and scheduled appointments to ensure timely patient care. Coordinated communication between hospitals and primary care providers to streamline patient management. Assisted with crisis calls and conducted home visits to provide essential support to patients in need.
MEDICAL STAFF LIAISON
COPE COMMUNITY SERVICES
2002.01 - 2004.07
- Coordinated prior authorizations for COPE Medical staff, attended doctor appointments, and relayed updated information from doctors to case managers to ensure timely patient care.
- Facilitated referrals for behavioral health and social service programs.
- Coordinated communication between clients, families, and community service teams.
- Maintained confidential client records and case communication notes.
BEHAVIORAL HEALTH TECH
COPE COMMUNITY SERVICES
2001.01 - 2002.01
- Monitored client behavior in COPE Community Services behavioral health programs.
- Supported daily living skills during community mental health treatment sessions.
- Documented observations and interventions in client charts accurately.
- Supported client needs at COPE Ocotillo Level 11 facility. Updated paperwork, observed clients in crisis, and reported behaviors to case manager and doctors.
CASE AIDE
COPE COMMUNITY SERVICES
1999.04 - 2001.01
- Collaborated with intensive recovery and court-ordered teams to improve treatment coordination. Attended ART meetings, court hearings, and hospital visits. Translated for clients and facilitated Spanish-language groups.
- Supported case managers with client intake and community service coordination.
- Documented client contacts, services, and progress notes in case files.
- Scheduled appointments and follow-up visits for behavioral health clients.
Education
High school Diploma -
Desert View High School
Tucson, AZ1yr -
Pima Community College
Tucson, AZSkills
- Patient registration
- Patient scheduling
- Front desk management
- Data management
- Microsoft Excel
- Problem solving
- Attention to detail
- Team collaboration
- Customer service
- Relationship building
- Database entry
- Meeting coordination
- Cross team collaboration
- Written communication
- Inventory management
- Computer skills
- Record preparation
Languages
Spanish
Professional
Timeline
Administrative Assistant II
University of Arizona Cancer Center
2019.06 - 2024.01
Office Specialist Sr.
University of Arizona College of Medicine
2015.01 - 2019.06
COSS I and II
COPE COMMUNITY SERVICES
2009.12 - 2015.01
CASE AIDE
COPE COMMUNITY SERVICES
2006.12 - 2009.12
ADMINISTRATOR ASSISTANT for START TODAY Program
COPE COMMUNITY SERVICES
2006.06 - 2006.12
Office Manager/Medical Staff Liaison
Harry Goldwasser MD
2004.07 - 2006.02
MEDICAL STAFF LIAISON
COPE COMMUNITY SERVICES
2002.01 - 2004.07
BEHAVIORAL HEALTH TECH
COPE COMMUNITY SERVICES
2001.01 - 2002.01
CASE AIDE
COPE COMMUNITY SERVICES
1999.04 - 2001.01
High school Diploma -
Desert View High School
1yr -
Pima Community College