Myranda Dominguez
Hewitt,TX
Summary
Proven customer service expert with a track record of enhancing guest satisfaction at Olive Garden. Skilled in cash handling and problem-solving, adept at training staff and improving service efficiency. Demonstrated ability to maintain high accuracy levels in fast-paced environments, significantly boosting repeat business through personalized guest interactions.
Overview
3
3
years of professional experience
Work History
Cashier
Coffee Shop Restaurant
10.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Restaurant Hostess
Olive Garden
01.2022 - 07.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
Education
Mcgregor High School
McGregor, TX05.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Time management skills
- Reliability and punctuality
- Cash handling and management
- Staff training
- Returns processing
- Point of sale operation
- Point of sale proficiency
- Payment collection
- Refund handling
- ID verification
- Problem-solving
- Financial records oversight
Languages
Spanish
Professional Working
Timeline
Restaurant Hostess
Olive Garden
01.2022 - 07.2023
Cashier
Coffee Shop Restaurant
10.2021 - Current
Mcgregor High School
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