Myrer Ojwang
Olive Branch,MS
Summary
Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Dedicated to providing safety and confidentiality to customers. Skillful in building long-lasting, loyal customer relationships.
Overview
5
5
years of professional experience
Work History
Contact Service Representative
Internal Revenue Service, IRS
12.2022 - Current
- Assist taxpayers with inquiries, resolving issues, and providing clear guidance on tax regulations.
- Achieved high customer satisfaction scores by effectively addressing and resolving complex tax issues.
- Utilize strong communication skills to explain tax procedures, ensuring taxpayer understanding and compliance.
- Collaborate with team members to streamline processes, enhancing service efficiency and accuracy.
- Implement problem-solving strategies to address taxpayer concerns, leading to improved resolution times.
Front End Associate
Walmart
03.2020 - 12.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Olive Branch High School
Olive Branch, MS12.2021
Skills
- Customer Service
- Problem-solving skills
- Team Collaboration
- Adaptability
Timeline
Contact Service Representative
Internal Revenue Service, IRS
12.2022 - Current
Front End Associate
Walmart
03.2020 - 12.2021
High School Diploma -
Olive Branch High School
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