Myriam Ganoza
Hollywood,FL
Summary
Dynamic Sales Associate with proven expertise at UPS Store, excelling in customer service and cash transaction processing. Recognized for enhancing client satisfaction and driving sales through effective teamwork and problem-solving. Committed to creating inviting shopping experiences and fostering customer loyalty, contributing to improved retention rates.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
17
17
years of professional experience
Work History
Sales Associate
UPS STORE 0896
Fort Lauderdale, FL
11.2014 - 02.2025
- Delivered excellent customer service, resolving inquiries and enhancing client satisfaction.
- Managed cash register operations, ensuring accurate transactions and balancing daily sales reports.
- Assisted in inventory management, tracking stock levels and reordering supplies as needed.
- Maintained store organization, creating an inviting shopping environment for customers.
- Trained new associates on operational procedures and customer engagement techniques.
- Analyzed customer feedback to identify areas for service enhancement and implement improvements.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Ups Store 3600
Plantation, FL
07.2008 - 10.2014
- Implemented promotional displays, increasing product visibility and driving sales growth.
- Collaborated with team members to achieve store goals and improve overall performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
Bachelor - English
ICPNA
Lima, PeruBachelor - Law
PUCP
Lima, Peru1982
Bachelor - English
BRITISH INSTITUTE
Lima, PeruSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Cash transaction processing
- Verbal/written communication
- Sales expertise
- POS system operation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales Associate
UPS STORE 0896
11.2014 - 02.2025
Sales Associate
Ups Store 3600
07.2008 - 10.2014
Bachelor - English
ICPNA
Bachelor - Law
PUCP
Bachelor - English
BRITISH INSTITUTE