Summary
Overview
Work History
Education
Skills
Timeline
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Myrissa Ellis

Kailua-Kona

Summary

Enthusiastic and dependable hospitality professional with over 10 years of experience in guest service, safety, and team-based environments—including inflight service with the Federal Aviation Administration, outdoor adventure guiding, and sales focused retail . PADI Open Water certified and deeply passionate about the ocean, marine life, and environmental stewardship. Known for delivering memorable guest experiences with a positive, energetic, and adaptable attitude. Skilled in communication, problem-solving, and working in dynamic, fast-paced settings. Safety focused and well-rounded, trained in CPR and first aid. Ready to bring a strong work ethic and lots of Aloha to every sailing and snorkeling adventure

Overview

10
10
years of professional experience

Work History

Flight Attendant

Alaska Airlines
01.2018 - 10.2024
  • Delivered exceptional guest service to diverse guests in high-pressure, safety-sensitive environments while maintaining a calm and professional demeanor.
  • Applied conflict resolution and psychology techniques to support guest and crew wellbeing, reinforcing a team-first and guest-centered approach.
  • Adapted quickly to schedule changes, emergency procedures, and rapidly shifting operational priorities—demonstrating flexibility and reliability in dynamic environments.
  • Recognized repeatedly through company “Kudos” for attentiveness, sincerity, and professionalism—including being called “one of the best domestic flight attendants” by a frequent first-class passenger.

Inflight Team Member

Virgin America
04.2016 - 01.2018
  • Operated cutting-edge inflight systems to fulfill guest orders for food and amenities while maintaining full awareness of safety protocols and guest wellbeing.
  • Recruited for the Virgin America promotional team, representing the airline at public events-exemplifying professionalism and brand enthusiasm.
  • Selected as one of six team members company wide to represent Virgin America at a Tourism Cares restoration project in Mount Rainier National Park, showing my commitment to sustainability and community involvement.

Guest Service Team Member

Target
10.2015 - 04.2016
  • Recognized as Employee of the Week for outstanding guest service, teamwork, and reliability.
  • Successfully promoted and up-sold Target Red Cards during transactions by engaging guests with clear, confident communication.

Zipline Guide

Captain Zipline
06.2015 - 08.2015
  • Guided guests of all ages and cultural backgrounds through zipline and aerial park experiences, ensuring both safety and enjoyment in a consistently changing outdoor environment.
  • Delivered clear, engaging safety briefings and equipment training, instilling confidence and trust in participants before and during tours.
  • Collaborated with fellow guides to coordinate tour timing and guest flow, with varying weather, group dynamics, and guest needs ensuring accident-free tours.
  • Earned multiple 5-star TripAdvisor reviews praising my energy, knowledge, and ability to make guests feel safe, supported, and entertained.

Retail Sales Associate

Xanterra Parks & Resorts
06.2014 - 09.2014
  • Provided culturally aware service to a high volume of international guests, enhancing their park experience through respectful, attentive support.
  • Received multiple awards from management for being flexible with schedule changes and attentiveness to store
    organization and cleanliness.

Education

Bachelor of Arts - Psychology

University of Colorado At Colorado Springs
Colorado Springs, CO
05-2014

Skills

  • Customer Service
  • Communication
  • First Aid
  • Adaptability
  • Flexibility
  • Teamwork
  • Time Management
  • Conflict Resolution

Timeline

Flight Attendant

Alaska Airlines
01.2018 - 10.2024

Inflight Team Member

Virgin America
04.2016 - 01.2018

Guest Service Team Member

Target
10.2015 - 04.2016

Zipline Guide

Captain Zipline
06.2015 - 08.2015

Retail Sales Associate

Xanterra Parks & Resorts
06.2014 - 09.2014

Bachelor of Arts - Psychology

University of Colorado At Colorado Springs

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Myrissa Ellis