Myrna Estrada
Omak,WA
Summary
Dedicated professional with robust experience in customer service, office management, supporting HR operations, health & data entry, classroom support, and caregiving. Recognized for strong organizational skills, accuracy, dedication, and a collaborative approach that supports efficient operations and positive employee experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Coordinator / HR Assistant
Sunopta Foods And Grains
Omak, WA
08.2021 - 11.2025
- Coordinated office operations to enhance workflow efficiency and team collaboration.
- Managed scheduling and logistics for meetings, ensuring optimal resource allocation.
- Streamlined documentation processes, improving accuracy and accessibility of records.
- Implemented inventory management systems to maintain optimal stock levels and reduce waste.
- Human Resources Support (Employee Relations, Communication & Confidentiality, Performance Management)
- Recruitment & Onboarding
Health & Data Entry Specialist
Okanogan County Child Development Association
Tonasket / Omak, WA
08.2018 - 10.2020
- Entered and maintained electronic health records (EHR) with high accuracy to support child development and healthcare services.
- Monitored and verified data integrity, contributing to quality management and reporting accuracy.
- Ensured compliance with HIPPA regulations, safeguarding patient confidentiality and sensitive data.
- Collaborated with staff to streamline documentation workflows and improve efficiency of health data systems.
- Classroom Staff Support (Filled in during teachers' breaks or when short staffed)
- Bus Aide and field trip chaperone.
Caregiver
Park Place Adult Family Home
Omak, WA
10.2016 - 05.2018
- Provided compassionate care to residents, ensuring comfort and safety in daily activities.
- Assisted with personal hygiene, grooming, and mobility, enhancing residents' quality of life.
- Monitored health conditions, reporting changes to medical staff for timely interventions.
- Developed personalized care plans in collaboration with healthcare professionals and families.
- Housekeeping
- Prepared home-cooked meals and from-scratch baking.
Dual Rate EGD Supervisor
12 Tribes Casino
Omak, WA
05.2015 - 11.2016
- Supervised daily operations to ensure compliance with gaming regulations and quality standards.
- Trained and mentored staff, fostering a collaborative environment for improved service delivery.
- Reporting daily shift occurrences and significant incidents to management.
- Completing system-generated work orders and managing paperwork for monetary transactions, jackpots, and regulatory reporting (such as Title 31)
- Performing jackpot verifications and handling hand pays.
- Resolving complex customer complaints or disputes that floor staff could not handle.
- Performing routine machine maintenance and responding to service calls from guests while ensuring the gaming floor is clean, safe, and well maintained.
Cage Cashier
12 Tribes Casino
Omak, WA
10.2014 - 05.2015
- Processed cash transactions efficiently and accurately for customer transactions.
- Maintained compliance with gaming regulations and internal policies during all transactions.
- Assisted customers with inquiries, enhancing overall service experience.
- Conducted end-of-shift cash audits to ensure accuracy and accountability.
- Provided excellent customer to patrons, ensuring a pleasant casino experience.
Education
High School Diploma -
Omak High School
Omak, WASkills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Accounts Payable & Budget tracking
- HR & Management support
- Compliance & documentation
- Reception
- Confidentiality
- Records management
- MS Office Suite (Excel, Word, Outlook)
- Problem-Solving
- Multi-Tasking
- Communication
Certification
Certified Level 2 Reiki Practitioner
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Coordinator / HR Assistant
Sunopta Foods And Grains
08.2021 - 11.2025
Health & Data Entry Specialist
Okanogan County Child Development Association
08.2018 - 10.2020
Caregiver
Park Place Adult Family Home
10.2016 - 05.2018
Dual Rate EGD Supervisor
12 Tribes Casino
05.2015 - 11.2016
Cage Cashier
12 Tribes Casino
10.2014 - 05.2015
High School Diploma -
Omak High School